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8
Troubleshooting
There is no picture at night.
• Camera is capable of seeing in extremely low light conditions (0.1 Lux), but
it cannot see in total darkness. It is recommended to install the camera
where there is some ambient light (for example: street lighting, starlight,
moonlight, etc.) or leave a light on in the area where the camera is installed.
No image at startup.
• When the camera is first powered on, it performs a startup check. It may
take up to 2 minutes after startup for the camera image to appear.
• Check to ensure your camera is properly connected (see 4 Connecting the
Camera, page 4) and the power adapter is plugged in.
• Connect the power adapter to a different outlet.
• Make sure power adapter is the original one provided (24V AC). Do not use
other power adapters with this product, as this will void the warranty.
No image or camera image is unclear.
• Dome cover is dirty. Clean the dome cover with a soft, slightly damp cloth.
Do not use anything other than water to clean the dome cover, as chemi-
cals such as acetone can permanently damage the plastic.
• Extension cable run may be too long (see 5.2 Extension Cables, page 5 for
details).
• Voltage may drop over distance and affect image quality. The power adapt-
er must be connected either at the end of the provided 100ft (30m) cable
or directly to the camera cable.
Image is distorted.
• Image may become unclear when camera is tilted too close to the camera
base (for example, pointed parallel to the ceiling). Tilt the camera using
DVR PTZ controls.
PTZ controls are not working or are not working properly.
• Extension cables may be damaged or are not connected properly. Check
your extension cable run.
DVR motion detection is constantly triggering.
• Turn off motion detection on the channel the PTZ camera is connected to.
DVRs use video motion detection, which means they detect motion by
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