Appendix A - Troubleshooting; Problem Solving - EnGenius ENH200 User Manual

Appendix A – Troubleshooting
This appendix provides problem‐solving information you may find useful in case you need to
troubleshoot your ENH200. It also includes information about contacting technical support.
A.1 Problem Solving
Question
How do I reset the ENH200?
Why do I not see traffic pass after I connect the
ENH200 to a PoE switch?
What is the default IP address of the ENH200?
I plugged the PoE to the second Ethernet port
on the back of ENH200 but the unit is not on,
how come?
When I install the PoE connection to the
ENH200, what kind of PoE should I use?
I want to use higher gain antennas on the
ENH200, but I don't know what antenna is
right.
I want to buy a high‐gain antenna for the
ENH200, but I don't know what type of
antenna and RF connector to buy.
Answer
There are two ways to reset the ENH200, a
hardware method and a software method. Both
methods return the ENH200 to its factory
default configuration.
To use the hardware method, open the cover
on the bottom panel of the ENH200 and find
the Reset button (see section 2.1). Using a flat
object such as a pencil, press the Reset button
for approximately 10 seconds and then stop
pressing.
To use the software method, click Restore to
Factory Default in the Management menu.
The ENH200 uses a proprietary PoE injector and
will not work with standard 802.3af‐compliant
PoE switches.
The default IP address is 192.168.1.1
You need to plug the Ethernet cable connect to
PoE injector to the main LAN port. The
secondary Ethernet port is just an additional
LAN port for regular Ethernet connection such
as IP camera
The ENH200 uses a proprietary PoE injector and
will not work with standard 802.3af‐compliant
PoE switches.
Use the antenna appropriate for the frequency.
(2.4 GHz)
Use an antenna with a SMA connector to
connect to the ENH200.
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