Troubleshooting; Methodology; General Troubleshooting Methodology - HP Integrity rx2800 - i2 User's & Service Manual

5 Troubleshooting

The purpose of this chapter is to provide a preferred methodology (strategies and procedures) and
tools for troubleshooting the server error and fault conditions.

Methodology

General troubleshooting methodology

There are multiple entry points to the troubleshooting process, dependent upon your level of
troubleshooting expertise, the tools/processes/procedures which you have at your disposal, and
the nature of the system fault or failure.
Typically, you select from a set of symptoms, ranging from very simple (system LED is blinking) to
the most difficult (Machine Check Abort (MCA)) has occurred. The following is a list of symptom
examples:
NOTE: Your output might differ from the output in the examples in this book depending on your
server and its configuration.
Front panel LED blinking
System alert present on console
System won't power-up
System won't boot
Error/Event Message received
Machine Check Abort (MCA) occurred
Narrow down the observed problem to the specific troubleshooting procedure required. Isolate
the failure to a specific part of the server, so you can perform more detailed troubleshooting. For
example:
Problem- Front panel LED blinking
NOTE:
a fault indication.
◦
System Alert on console?
Analyze the alert by using the system event log (SEL), to identify the last error logged by
the server. Use the iLO 3 MP commands to view the SEL, either through the iLO 3 MP
serial text interface, or through telnet, Secure Shell, or through the web GUI on the iLO
3 MP LAN.
You should now have a good idea about which area of the system requires further analysis. For
example, if the symptom was "system won't power-up", the initial troubleshooting procedure may
indicate a problem with the dc power rail not coming up after the power switch was turned on.
You have now reached the point where the failed CRU has been identified and needs to be
replaced. Perform the specific removal and replacement procedure, and verification steps.
NOTE: If multiple CRUs are identified as part of the solution, a fix cannot be guaranteed unless
all identified failed CRUs are replaced.
There may be specific recovery procedures you need to perform to finish the repair. For example,
if the system board is replaced, you need to restore customer specific information.
The front panel health LEDs flash amber with a warning indication, or flash red with
Methodology 69