A Customer Replaceable Units Information; Parts Only Warranty Service; Customer Self Repair - HP Integrity rx2800 - i2 User's & Service Manual

A Customer replaceable units information

This appendix provides the following information for each customer replaceable unit (CRU) :
Manufacturing part number
Description
Replacement part number
Exchange part number

Parts only warranty service

Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts
only warranty service, HP will provide replacement parts free of charge. For parts only warranty
service, CSR part replacement is mandatory. If you request HP to replace these parts, you will be
charged for the travel and labor costs of this service.

Customer self repair

This section details the customer self repair components, and the estimated repair time it takes to
replace a component. If during the diagnosis period HP (or HP service providers or service partners)
identifies that the repair can be accomplished by the use of a CRU part, HP will ship that part
directly to you for replacement. There are three categories of CRU parts:
Yes
Optional
No
Based on availability and where geography permits, CRU parts are shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician
will help you over the telephone.
HP specifies in the materials shipped with a replacement CRU part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship
the defective part back to HP within a defined period of time, normally five (5) business days. The
defective part must be returned with the associated documentation in the provided shipping material.
Failure to return the defective part may result in HP billing you for the replacement. With a CRU,
HP pays for all the shipping and part return costs and determines the courier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider.
For the North American program, refer to the HP website at:
http://www.hp.com/go/selfrepair
Table 47 provides customer self repair information.
Table 47 Customer self repair information
Code
AY
BY Optional
Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there
may or may not be additional charges, depending on the type of warranty service
designated for your product.
Some HP parts are not designed for customer self repair. To satisfy the customer
warranty, HP requires that an authorized service provider replace the part.
Level Description
Yes Level A with instructions
available in the service guide
Level B with instructions
available in the service guide
Comments
Requires you to replace these parts under warranty. No
technical skills required.
Low to moderate technical skills required.
Parts only warranty service 129