Troubleshooting; Basic Functions - NETGEAR FVS336Gv1 - ProSafe Dual WAN Gigabit Firewall Reference Manual

This chapter provides troubleshooting tips and information for your ProSafe Dual WAN Gigabit
Firewall with SSL & IPsec VPN FVS336G. After each problem description, instructions are
provided to help you diagnose and solve the problem.
This chapter contains the following sections:
• "Basic Functions" on this page
• "Troubleshooting the Web Configuration Interface" on page 10-3
• "Troubleshooting the ISP Connection" on page 10-4
• "Troubleshooting a TCP/IP Network Using a Ping Utility" on page 10-5
• "Restoring the Default Configuration and Password" on page 10-7
• "Problems with Date and Time" on page 10-7
• "Using the Diagnostics Utilities" on page 10-8

Basic Functions

After you turn on power to the VPN firewall, the following sequence of events should occur:
1. When power is first applied, verify that the PWR LED is on.
2. After approximately two minutes, verify that:
a. The TEST LED is not lit.
b. The LAN port LINK/ACT LEDs are lit for any local ports that are connected.
c. The WAN port LINK/ACT LEDs are lit for any WAN ports that are connected.
If a port's LINK/ACT LED is lit, a link has been established to the connected device. If a LAN
port is connected to a 1000 Mbps device, verify that the port's SPEED LED is green. If the
port is 100 Mbps, the LED will be amber. If the port is 10 Mbps, the LED will be off.
If any of these conditions does not occur, refer to the appropriate following section.
v1.0, January 2010
Chapter 10

Troubleshooting

10-1