Appendix B Customer Support; Information Needed For Support - Freecom VALUELOADER DLT User Manual

Appendix B
Customer Support
B

Information Needed for Support

2
Before contacting technical support, please have the following
information ready:
• Model number for your ValueLoader
• Serial number
• Media type and format
• Recent Error codes
• Revision number for ValueLoader and tape drive firmware
• Brand and model of your host computer
• Brand and model of your SCSI host adapter
• ValueLoader drivers and backup software that you are using
and the version number(s)
ValueLoader DLT VS80/DLT VS160 Tape Autoloader User Manual 71