Appendix B Customer Support; Information Needed - Freecom VALUELOADER LTO User Manual

Appendix B
Customer Support
B
This appendix provides a list of information you should have
before contacting Customer Service or a backup software vendor
for technical support.

Information Needed

2
Before contacting Technical Support, please have the following
information ready:
• Model number for your ValueLoader
• Serial number
• Media type and format
• Recent error codes
• Revision number for ValueLoader and tape drive firmware
• Brand and model of your host computer
• Brand and model of your SCSI host adapter
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