Palm Treo 500 User Manual page 276

14
T R O U B L E S H O O T I N G
Synchronization finishes but info doesn't
appear where it should
First, check to see if any of these items
applies to your situation:
With the included desktop sync
•
software, your smartphone can
synchronize with the root folders of
Microsoft Office Outlook Contacts,
Calendar, and Tasks (Outlook sold
separately; a free-trial version is
available as a download from the
Windows Mobile Getting Started CD). If
you want to synchronize with a global
Exchange Address Book, you must
copy the addresses to your local
Contacts list in Microsoft Office Outlook
(right-click the addresses and select
Add to Personal Address Book).
Microsoft Office Outlook subfolders and
•
public folders are not accessible with
the included software. You may want to
use a third-party solution instead.
If you're trying to sync offline, be sure
•
to set your Microsoft Office Outlook
Calendar, Contacts, and Tasks to be
available offline.
276
S Y N C H R O N I Z A T I O N : D E S K T O P S Y N C S O F T W A R E
If you're still having problems, try the
following:
1 Make sure you're synchronizing with
the intended desktop personal
information manager (PIM). The
Windows Mobile Getting Started CD
includes desktop synchronization
software that lets you synchronize with
Microsoft Outlook for Windows. If you
use a different PIM, you need to install
third-party software to synchronize. For
more information, consult the company
that makes the PIM.
2 Open the desktop sync software on
your computer and make sure the Files
synchronization option is selected (see
Changing which applications sync).
3 Uninstall the desktop sync software,
reboot your computer, insert the
Windows Mobile Getting Started CD,
which came with your smartphone, and
then repeat the installation process (see
Reinstalling the desktop software).
Synchronization starts but doesn't finish
Make sure that you installed the desktop
software that came with your smartphone.
If you're not sure whether this software is