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14
T R O U B L E S H O O T I N G
Press More
and select ActiveSync
Menu
Connections. Make sure the
Synchronize all PCs using this
connection box is checked, and that
USB is selected from the list.
Windows XP computer: Click Start,
navigate to Programs, and then select
Microsoft ActiveSync.
Windows Vista computer: Click Start,
select All Programs, and then select
Windows Mobile Device Center.
4 Do one of the following:
Windows XP computer: Double-click
the ActiveSync
From the File menu, select Connection
Settings. Make sure the Allow USB
connections box is checked, and then
click Connect.
Windows Vista computer: Click Start,
select All Programs, and then select
Windows Mobile Device Center.
Select Connect without setting up
your device, and then select
Connection settings. Make sure the
274
S Y N C H R O N I Z A T I O N : D E S K T O P S Y N C S O F T W A R E
(left softkey) twice
. Press
(right softkey) and select
icon in your taskbar.
Allow USB connections box is
checked, and click Connect.
5 Perform a soft reset (see Performing a
soft reset).
6 Restart your computer and make sure
the desktop sync software is running.
7 If the problem persists, you can enable
advanced ActiveSync network
functionality. Press Home
then press Start
Press More
(left softkey) and
select Settings
Connections, select More, and then
select USB to PC. Check the Enable
advanced network functionality box.
8 If the problem persists and you're
synchronizing through a USB hub, try
connecting the sync cable to a different
USB port or directly to your computer's
built-in USB port.
9 If you're already synchronizing through
a built-in USB port on the front of your
computer, move the sync cable to a
USB port on the back of your computer
if your computer has USB ports in both
places.
and
(left softkey).
. Select
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