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14
T R O U B L E S H O O T I N G
Your phone is on and a 3G UMTS
data connection is active. You can
make and receive calls and transmit
data simultaneously.
You are in a roaming coverage area
and your phone is connected to a
3G UMTS network, but you are not
actively transmitting data.
Additional fees may apply for calls
or data transmission.
Your phone is connected to a GPRS
network, but you are not actively
transmitting data. You can still
make or receive calls.
Your phone is on and a GPRS data
connection is active. You can still
make or receive calls, but the data
transmission is automatically
interrupted.
You are in a roaming coverage area
and your phone is connected to a
GPRS network, but you are not
actively transmitting data.
Additional fees may apply for calls
or data transmission.
270
N E T W O R K C O N N E C T I O N
My smartphone won't connect to the
Internet
Your smartphone supports GPRS or UMTS
(3G) wireless data networks. To connect to
the Internet, you must subscribe to data
services with your wireless service
provider.
Contact your wireless service provider
•
to verify that your subscription plan
includes data services and that these
services have been correctly activated.
Your wireless service provider should
also be able to tell you if there are any
outages in your location.
Press Power
•
Manager, and then select Phone to
turn off your phone; then repeat these
steps to turn it back on.
Perform a soft reset (see Performing a
•
soft reset).
Confirm that data services are correctly
•
configured on your smartphone by
doing the following:
1 Press Home
Start
(left softkey).
2 Press More
(left softkey) and
select Settings
, select Wireless
and then press
.
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