Printing Solution Chart - Xerox WorkCentre XL2120 User Manual

50
Problem Solving

Printing Solution Chart

Problem Probable Cause
The The printer cable
WorkCentre is not connected
does not properly.
print
The printer cable
is defective.
The WorkCentre
is connected to a
Pass-Through
Device (A/B
switch, Scanner,
Jazz/Zip Drive...)
There may be a
conflict with the
printer driver
status monitor.
The Toner and
Drum Cartridges
are not installed
properly.
The printer driver
may not be
installed properly.
The parallel port
cable
specifications may
not be correct.
The page layout is
too complex.
Half of the The page
page is orientation may be
blank incorrect.
Remedy
Check the cable connection.
Check the cable with a
computer and printer that
work. If printing is still not
possible, replace the cable.
Make sure that the
WorkCentre is connected
directly to the computer's
Parallel Port.
Uninstall or disable any
other printer's status
monitor.
Check that the toner and
drum cartridges are installed
properly.
Reinstall the WorkCentre
printing software.
Use the IEEE-1284 parallel
port cable supplied with the
machine or replace it with an
IEEE-1284 compliant cable.
Go to the Printer Driver
Properties Image Quality
Tab and Reduce the
resolution from 600 dpi to
300 dpi.
Install more RAM in the
computer.
Change the page orientation
in the printer setup dialog.