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Table of Contents
Troubleshooting
Related Manuals for Xerox DocuPrint XJ6C
Summary of Contents for Xerox DocuPrint XJ6C
- Page 1 The Document Company XEROX DocuPrint XJ6C Ink Jet Printer 701P97999 1998...
- Page 2 Xerox and all Xerox products mentioned in this publication are trademarks of Xerox Corporation. Xerox and all Xerox products mentioned in this publication are registered trademarks of the Xerox Corporation and used by Xerox Canada Ltd. as a registered user.
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Page 3: Customer Support
Chapter 4, Troubleshooting the Printer. If you are unable to solve a XJ6C problem using this guide or the online Help, call the Xerox Customer Support Center. Before calling, make sure you have the following information:... -
Page 4: Table Of Contents
Introduction Safety notes Registration card Understanding the printer’s features Hardware features Control panel Printer specifications Printable area Using the printer settings Accessing printer settings The Main property page The Page property page The Advanced property page The Printer property page Checking the printer’s status... - Page 5 Color variations appear in large areas of color The paper is not feeding properly The paper does not stack neatly in the paper output shelf Low Ink Indicator LED is on Low Ink Indicator LED is blinking Packing the printer for return to a Service Center...
- Page 6 Selecting and ordering supplies Cartridges and print heads Selecting plain paper Selecting specialty print media Selecting labels Selecting transparencies Selecting banner paper Printing from DOS Index Xerox DocuPrint XJ6C Ink Jet Printer...
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Page 7: Introduction
Chapter 1 The DocuPrint XJ6C printer is a fast, high quality, four color thermal ink jet printer designed for both color and black and white applications. Featuring a compact and lightweight design, the printer is ideally suited for use in your office or home. -
Page 8: Safety Notes
Chapter 1 Introduction Safety notes Your DocuPrint XJ6C has been carefully designed to give you years of safe, reliable performance. As with all electrical equipment, however, there are a few basic precautions you should take to avoid hurting yourself or... - Page 9 Liquid has been spilled into the housing, or the printer has been exposed to water. The printer has been dropped or its cabinet has been damaged. The printer does not function normally when you are following the operating instructions. Xerox DocuPrint XJ6C Ink Jet Printer...
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Page 10: Registration Card
Registration Card. Save a copy of the Registration Card and the bill of sale as proof of purchase for future reference. Xerox’s declaration of conformity with the following applicable directives of the European Union as of the dates indicated. -
Page 11: Understanding The Printer's Features
Understanding the Chapter 2 printer’s features This chapter illustrates the parts of the DocuPrint XJ6C, explains the control panel buttons and lights, and lists the printer specifications. -
Page 12: Hardware Features
Chapter 2 Understanding the Printer’s Features Hardware features Review the following illustrations to familiarize yourself with the printer’s parts. Front view of printer Paper output shelf Printer cover Paper support Paper tray Control panel buttons Low ink Indicators... - Page 13 Inside view of printer Star wheel bar Green cartridge lock lever Print head and color ink cartridges Back view of printer Power connection Parallel interface cable connection Print head storage Xerox DocuPrint XJ6C Ink Jet Printer...
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Page 14: Control Panel
Chapter 2 Understanding the Printer’s Features Control panel The DocuPrint XJ6C control panel has three buttons and six lights (LEDs). You use the three buttons to control printer functions. The LEDs display the condition of the printer. The following tables describe the function of each button and LED. - Page 15 Condition Power Blinking Error Blinking Low Ink Indicator Blinking Xerox DocuPrint XJ6C Ink Jet Printer Meaning Printer is online and ready to print. Printer is processing data. Recoverable error. To correct the error, press and release the Resume/FF button. Non-recoverable error. Contact your Xerox Service Representative.
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Page 16: Printer Specifications
Black: 255 prints @ 5% area coverage (normal mode) Color: 320 prints @ 5% area coverage (each color) HP PCL3C with Xerox enhancements Courier, CG Times, Univers HP PC-8, HP ROMAN-8, PC-8 Dan/Nor (ISO 21), PC-850, ECMA-94, Latin 1(ISO 8859/1), German (ISO 21), French... - Page 17 Interface Ambient conditions Input voltage Power consumption External dimensions Xerox DocuPrint XJ6C Ink Jet Printer Specification 125 sheets – 75 g/m² (20 lb) paper 50 sheets – 75 g/m² (20 lb) paper Automatic feed: Letter, Legal, A4, A5, B5, 8 x 10, Executive...
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Page 18: Printable Area
Chapter 2 Understanding the Printer’s Features Printable area Recommended 5.0 mm (0.21”) 5.0 mm (0.21”) 5.0 mm (0.21”) 18.0 mm (0.71”) Possible 5.0 mm (0.21”) 5.0 mm (0.21”) 5.0 mm (0.21”) 12.7mm (0.5”) -
Page 19: Using The Printer Settings
Using the printer Chapter 3 settings Using the DocuPrint XJ6C printer driver software, you can select from a variety of settings when printing documents. This chapter describes the printer settings you can select and how to check the status of the documents... -
Page 20: Accessing Printer Settings
Properties (or Setup). From the Printers folder: In Windows 95, click the Start button, point to Settings, and click Printers. Click the Xerox DocuPrint XJ6C icon with the right mouse button, then click Properties. In Windows 3.1, double-click the Control Panel, then double-click Printers. -
Page 21: The Main Property Page
Xerox DocuPrint XJ6C Ink Jet Printer The Main property page The Main property page provides the following settings: Print with cartridge Specifies the print cartridge to use to print the document or prints the document with the currently installed cartridge. This setting lets you send several documents to the printer and specify the type of print cartridge to use for each document. - Page 22 Photo Quality provides high resolution printing on specialty media. Saved settings Specifies the printer settings file to use for the print job. Four files are provided or you can create your own file.
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Page 23: The Page Property Page
Xerox DocuPrint XJ6C Ink Jet Printer The Page property page The Page property page provides the following settings: Media size Sets the paper size used for printing. Orientation Sets the paper orientation to Portrait (vertical orientation) or Landscape (horizontal orientation). -
Page 24: The Advanced Property Page
Chapter 3 Using the Printer Settings The Advanced property page The Advanced property page provides the following settings: Halftoning Shows the halftone rendering used based on the type of print cartridge you’re using and the document contents. Brightness Darkens or lightens all the colors in your print. - Page 25 Xerox DocuPrint XJ6C Ink Jet Printer Green Decreases or increases the amount of green in your print. Blue Decreases or increases the amount of blue in your print. Use Windows ICM Enables Windows Image Color Management. ImageFix Changes the image to improve sharpness, contrast, and color.
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Page 26: The Printer Property Page
Chapter 3 Using the Printer Settings The Printer property page The Printer property page provides the following settings: Status Describes the printer’s status and, as needed, provides help to solve a problem. Ink levels Shows the amount of ink in the print... - Page 27 Print documents Provides documents that you can print from your PC. Test Prints a diagnostic sample page that you can use to determine printer problems. Demo Prints a sample page. Xerox DocuPrint XJ6C Ink Jet Printer...
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Page 28: Checking The Printer's Status
To display the Printer property page, display the Xerox DocuPrint XJ6C property pages, then click the Printer tab. To display the Status window, click the Start button, point to Settings, and click Printers. -
Page 29: Checking The Documents In The Print Queue
Checking the documents in the print queue The DocuPrint XJ6C print queue shows the documents currently being printed or waiting to be printed. Note: The DocuPrint XJ6C print queue runs under Windows 95. PCs running Windows 3.1/3.11 include the Spool Manager. - Page 30 To view documents in the Spool Manager, do the following: Double-click the Xerox DocuPrint XJ6C Spool Manager icon on the desktop. The Spool Manager window opens. To change the status of print jobs in the Spool...
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Page 31: Troubleshooting The Printer
Troubleshooting the Chapter 4 printer This chapter describes common printer problems that may occur and provides the recommended solutions. Follow the suggested solutions to correct the problem. If the problem continues, contact your local authorized Xerox representative. -
Page 32: Power Led Is Not On
The power cord is damaged. The printed document does not match the selected printer settings Cause Some software applications override the settings selected on the DocuPrint XJ6C property pages. Previously selected printer settings are used to print the document. Suggested Solution Check the power cord connection. -
Page 33: The Printed Document Is Blank
The document prints slowly Cause The Print Quality is set to High quality. ImageFix is selected. Xerox DocuPrint XJ6C Ink Jet Printer Suggested Solution Print a Demo print (press and hold the Resume/FF button on the printer’s control panel for 2 to 5 seconds). -
Page 34: The Document Sent To The Printer Does Not Print
Chapter 4 Troubleshooting the Printer The document sent to the printer does not print Cause The printer cable is not connected properly. The printer is not mapped to the local port. The printer cable is incorrect. The printer cable is damaged. -
Page 35: Error Led Is On
A paper feed error occurred. Error LED is blinking Cause An internal printer error occurred. Xerox DocuPrint XJ6C Ink Jet Printer Suggested Solution Add paper to the paper tray. Then, press and release the Resume /FF button. Remove, then reinstall the print head. -
Page 36: The Print Is Blurry Or Jagged Vertical Lines Appear
Click the Change button on the Printer property page, then follow the instructions. Align the print cartridge. Click the Align button on the Printer property page, then follow the instructions. Change the Print quality option to High Quality. -
Page 37: The Printed Image Is Clipped Or Off The Edge Of The Media
The printer cable is too long. Port Monitoring software is active from a device previously connected to the printer (parallel) port. Xerox DocuPrint XJ6C Ink Jet Printer Suggested Solution From the application you’re using, adjust the document’s margins. Make sure you selected the correct Media size on the Page property page. -
Page 38: White Horizontal Lines And Streaks Of The Wrong Color Appear On The Printed Pages
If lines and streaks still appear, repeat the above process 5 more times. If the problem continues, call the Xerox Customer Support Center. The printer requires a small amount of power to maintain the print head. Either keep the... -
Page 39: The Print Is Faint Or Missing
An ink cartridge is clogged, or the print head needs to be cleaned. The Print quality option is set to Draft. Xerox DocuPrint XJ6C Ink Jet Printer Suggested Solution To properly maintain the stored cartridge, remove it from the storage box once a month, and... -
Page 40: Ink Is Smeared On The Printed Pages
Troubleshooting the Printer Ink is smeared on the printed pages Cause The printer is printing outside the printable area. The printer cover is open while printing. Paper is not completely exiting the printer because the star wheel assembly bar is disengaged. -
Page 41: The Print Quality Of Transparencies Is Poor
The wrong brand of transparencies was used. Multiple transparencies are stacked in the paper output shelf. Xerox DocuPrint XJ6C Ink Jet Printer Suggested Solution Make sure Transparency is the selected Media option on the Main property page. If the... -
Page 42: Color Variations Appear In Large Areas Of Color
The paper is not loaded properly. More than one type of media is loaded in the paper tray. Suggested Solution Align the print cartridge. Click the Align button on the Printer property page, then follow the instructions. Change the Print quality option to High Quality. -
Page 43: The Paper Does Not Stack Neatly In The Paper Output Shelf
Low Ink Indicator LED is on Cause An ink in the cartridge is low. Xerox DocuPrint XJ6C Ink Jet Printer Suggested Solution Place a sheet of paper in the paper output shelf. Check the clearance above the top of the sheet. -
Page 44: Low Ink Indicator Led Is Blinking
The green cartridge lock lever is not in the locked position. Suggested Solution Replace the ink cartridge. Click the Change button on the Printer property page, then follow the instructions. Open the printer cover and snap each ink cartridge into position by pressing the cartridge down and into the print head. -
Page 45: Packing The Printer For Return To A Service Center
Note: Do not ship the power cord, printer cable, printer driver disks, user guide, print head and ink cartridges, or storage box, unless instructed to do so. Xerox DocuPrint XJ6C Ink Jet Printer Remove the print cartridge and place it in the print head storage box. - Page 46 10. Securely tape and seal the box. The illustration below shows an example of how to pack the printer. Add enough loose fill to completely surround and cover the printer. Compress the fill to ensure minimal movement. Printer Outside box (275 lb test) Two layers 12.3 mm...
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Page 47: Selecting And Ordering Supplies
Selecting and ordering Chapter 5 supplies You can purchase supplies through your local Xerox retailer. To find the location nearest you, call 1-800-832-6979 If your retailer is out of stock, you can order supplies through Xerox: In the United States, call 1-800-822-2200. -
Page 48: Cartridges And Print Heads
Chapter 5 Selecting and Ordering Supplies Cartridges and print heads The following supplies are available for your printer. Item Color ink cartridges Black Cyan Magenta Yellow Color/Photo print head High capacity ink jet cartridge Description Black ink cartridge Cyan ink cartridge... -
Page 49: Selecting Plain Paper
Selecting plain paper Most plain paper will work well in your Xerox printer, quality. For best results, always use the highest grade photocopying paper available or paper specifically designed for ink jet printers. Fully test a paper in your printer before purchasing large quantities. -
Page 50: Selecting Labels
Chapter 5 Selecting and Ordering Supplies Selecting labels Use only paper face label stock. Ink will not dry on vinyl, plastic, or clear label stock. Individual labels will not feed properly. Use full page letter or A4 label stock. For best results, use labels designed for ink jet printers. -
Page 51: Printing From Dos
Chapter 6 Your DocuPrint XJ6C printer includes a utility called the DOS Control Panel. You can use the utility to print from applications that do not have a printer driver or to print files directly from DOS. For applications that include a... - Page 52 Chapter 6 Printing from DOS Note: Check the Install Directory selection for a valid DOS path if an ERROR message displays. With the Start Install option highlighted, press the Enter key to begin installation. If it is not highlighted, use the tab key to highlight the Start Install option.
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Page 53: Index
Advanced property page, described, 18-19 Aligning the print cartridge, 21 Banner paper type to use, 44 Blue setting, 19 Brightness setting, 18 Buttons Cartridge Change/Clean, 8 Power/Reset, 8 Resume/FF, 8 Canceling a print job current job, 22 queued job, 23 Cartridge. - Page 54 37 Main property page, described, 15-16 Margins and printable area, 12 correcting when document margins exceed printer margins, 31 Media banner paper, type to use, 44 labels, type to use, 44 paper, type to use, 43 specialty print, type to use, 43...
- Page 55 Photo Quality print quality, 16 Portrait orientation, setting, 17 Power connection, 7 Power LED, 9 troubleshooting when not on, 26 Power/Reset button, 8 Xerox DocuPrint XJ6C Ink Jet Printer Print cartridge aligning, 21 amount of ink remaining, 20 cleaning, 20 moving for removal, 20...
- Page 56 Index Printer driver software. See Printer settings Printer property page, described, 20-21 Printer settings accessing, 14 Advanced property page, 18-19 Main property page, 15-16 Page property page, 17 Printer property page, 20-21 saving to a file, 16 troubleshooting when selected...
- Page 57 36 ’ Power LED is not on, 26 print is blurry or jagged vertical lines appear, 30 Xerox DocuPrint XJ6C Ink Jet Printer print is faint or missing, 33 print quality of transparencies is poor, 35 printed document doesn...