Problem Solving; Problem Solving Chart - Xerox WorkCentre XL2120 User Manual

Problem Solving

Problem Solving Chart

The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until
the problem is corrected. Refer to the Status Code Chart in this
section for status code information. For up-to-date solutions you
can visit the Xerox website at www.xerox.com/support under
the Suport section. If the problem persists, please refer to the
Information section for the appropriate telephone numbers.
Condition
Ready indicator
Check that the WorkCentre is plugged
does not light. into an electrical receptacle.
Ensure that there is power to the
receptacle and that the WorkCentre
power is in the ON position.
Copies are too If the original is light, select the lower
light or too dark. copy contrast position to darken the
background of the copies. Check for a
broken Corotron Wire. Refer to
WorkCentre Care
location of the corotron wire.
If the original is dark, select the upper
copy contrast position to lighten the
background of the copies.
Smears, lines, If defects are on the original, press the
marks, or spots Copy Contrast Key to lighten the
on copies. background of your copies.
If no defects are on the original, clean
the Document Glass and underside of
the Document Cover. (Refer to
WorkCentre
If the above solutions do not help, clean
the Corotron Wire. (Refer to
Care.)
Copy image is Ensure that original is positioned
skewed. correctly on Document Glass.
Check that copy paper is loaded
correctly.
Blank copies. Ensure that the original is face down on
the Document Glass.
Check for a broken Corotron Wire. Refer
to
location of the Corotron Wire.
Suggested solutions
section for the
Care.)
WorkCentre Care section for the
WorkCentre
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