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Check
procedure
5.1 No extraction possible (no
water at coffee outlet)
5 Checks while
preparing a beverage
(see page 15)
5.2 Hot water temperature is
too low (less than 70 °C /
158 °F)
5.3 Hot water temperature is
too high (more than 95 °C /
203 °F)
5.4 Cold water temperature
too high (5 °C / 41 °F more
than water tank temperature)
5.5 The capsule does not fall
out of the capsule holder
20
T R O U B L E S H O O T I N G
Symptoms
Service manual
Action / repair work
YES a) Water tank is empty?
YES b) Water tank is correctly
inserted?
YES c) Filter in water tank
connector is blocked or not in right
position?
YES d) Fluid system is empty?
YES e) Fluid system is blocked by
scale?
YES f) Needle is still clogged after
descaling?
YES a) Check if NTC temperature
sensor is functional
YES b) Fluid system is scaled?
YES c) Valve malfunction?
YES d) Flow rate of pump out of
range?
YES a) Check if NTC temperature
sensor is functional
YES b) Fluid system is scaled?
YES d) Flow rate of pump is out of
range?
YES Valve malfunction?
NO Go to point 5.5
YES Check capsule and capsule
holder for deformations
NO Go to point 6
Further action /
repair work
YES Fill water tank
NO Go to point b)
YES Go to point c)
NO Insert water tank correctly
YES Clean filter or replace
water tank connector if neces
sary (see page 28)
NO Go to point d)
YES Prime fluid system without
a capsule: Move selection lever
to the left and right in manual
mode successively.
NO Go to point e)
YES Descale the fluid system
(see page 58)
NO Go to point f)
YES Deblock needle with
cleaning needle (see page 23)
NO Replace needle plate (see
page 48)
NO Change NTC temperature
sensor (see page 34)
YES Go to point b)
YES Descale fluid system (see
page 58) and got to point c)
NO Replace electronic main
board (see page 58)
YES Replace extraction head
(see page 48)
NO Go to point d)
YES Replace pump (see page
30)
NO Go to point 5.3
NO Change NTC temperature
sensor (see page 34)
YES Go to point b)
YES Descale fluid system (see
page 58)
NO Go to point 5.5
YES Replace pump (see page
30)
NO Go to point 5.4
YES Replace extraction head
(see page 48)
NO Go to point 5.5
YES Replace capsule holder if
necessary
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