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T R O U B L E S H O O T I N G
Checklist
The checklist enables you to rapidly locate faults on the machine and to initiate appropriate repair action.
Follow the check procedure. Repair any faults found and check if the machine is operating perfectly.
Check
procedure
1.1 Parts of housing are
broken or damaged (e.g. snap
1 Check general
connections or latches)
condition of machine
with accessories and
1.2 Accessories are broken or
look for visible
damaged
damage
1.4 Power cord is damaged
2.1 Capsule holder inserts
correctly into the extraction
head?
2.2 Capsule holder magnetic
at right corner on backside?
2.3 Magnet on backside of
capsule holder: Epoxy resin
cover cracked or brittle?
2 Check mechanical
elements
2.4 Drip tray inserts correctly
in all 3 levels?
2.5 Damaged or broken
locking handle?
2.6 Locking handle can be
pulled up while making a
beverage?
3.1 Water tank is leaking on
transport
3 Fill water tank
3.2 Water tank is leaking when
it is inserted in the machine
18
T R O U B L E S H O O T I N G
Symptoms
Service manual
Action / repair work
YES Replace parts if necessary
NO Go to point 1.2
YES Replace all broken or
damaged accessories
NO Go to point 1.3
YES Replace power cord
NO Go to point 2
YES Go to point 2.2
NO Replace capsule holder
YES Go to point 2.3
NO Replace capsule holder.
YES Replace capsule holder
NO Go to point 2.4
YES Go to point 2.5
NO Check if drip tray is deformed
or damaged, replace if necessary.
YES replace extraction head if
necessary
NO Go to point 2.6
YES Replace the extraction head
NO Go to point 3
YES Replace water tank
NO Go to point 3.2
YES Try new water tank and
check if it is still leaking
NO Go to point 4
Further action /
repair work
see page 26 and following
—
see page 35
NO Check needle plate
(see page 23)
—
—
—
see page 48
see page 48
—
YES Replace water tank
connector (see page 28)
NO Replace old water tank
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