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Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a
problem is not described below.
Symptom
Recording cannot be performed.
Cannot play back images.
Audio is not output from the cam-
era.
Or audio is accompanied by noise.
Cannot control the cameras.
The message "Please insert a
medium." is displayed even after an
external storage device is inserted.
Cause/solution
• Is "On" is selected for "Recording mode"?
Check whether the settings are appropriate.
• Are the settings of the schedules appropriate?
Check whether the settings are appropriate.
• Are there any recorded images on the hard disk drives?
Check if there are recorded images.
• Users who have logged into the system may not be
authorized to playback images recorded on the hard
disk drives.
Check the user level settings of these users.
• Users who have logged into the system may not be
authorized to display the images from cameras.
Check the user level settings of these users.
• Is the audio encoding format of the camera set to
"G.726(32kbps)" or "AAC-LC(64kbps)"?
This recorder supports "G.726(32kbps)" or
"AACLC(64kbps)" only. Check the setting of the con-
nected camera.
• Is other than "Selected camera" selected for "Audio
output camera" in the "Monitor" - "Advanced setup"
tab?
Check whether the setting is appropriate.
• Check whether the camera numbers and IP addresses
that are displayed on the setup menu - the "Advanced
setup" menu - the [Camera] page - [Camera registra-
tion] tab.
• Check if the user name and password has correctly
been entered on the setup menu - the "Basic setup"
menu - the [Camera] page - [Camera registration] -
[Registered information] tab.
• After the external storage device is inserted, it may take
time to recognize the medium. Close the message win-
dow and wait for a while before retry.
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Reference
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