Section 23 • Warranty Claim Processing; Warranty Claim Processing - Emerson VILTER MicroVission Operation And Service Manual

Section 23 • Warranty Claim Processing

Warranty Claim Processing:

Process for returning Products covered by the
warranty:
STEP 1. To return a defective Product or part under this
warranty, you will need to provide the Vilter™ compres-
sor order number on all submitted documents.
For a parts warranty request, you will also need to
provide:
• The Vilter™ serial number of the compressor.
• A detailed and accurate description of the
issue.
• A valid purchase order for the new part(s)—
you must pay the freight.
• One copy
Authorization (RMA) sent to you for your
records.
• One copy of RMA sent to you to include in
the return shipment of parts back to Vilter™ for
warranty consideration.
STEP 2. Return the parts (freight prepaid) to:
VILTER MANUFACTURING CORPORATION
5555 South Packard Avenue
Cudahy, WI 53110-8904
STEP 3. Upon receipt of the returned part(s), Vilter™
will complete a timely evaluation of the part(s).
STEP 4. You will be contacted with Vilter's decision
once the final report is completed.
STEP 5. If approved, the approved warranty will be
credited (excluding freight) to your account. Vilter™
will retain the returned part(s) for final disposition. If a
warranty request is not approved, you will be provided
with a written response and the parts will be held for 30
days. After such time, Vilter™ will dispose of the parts.
If you wish to have the part(s) returned, you will need to
contact Vilter™ and the part(s) will be returned freight
collect.
MicroVission Controller • Operation and Service Manual • Emerson • 35391MV 1.3
of Return Merchandise
Procedure for parts not manufactured by Vilter™:
Although Vilter™ does not provide any warranty for
parts and products that are not manufactured by
Vilter™, Vilter™ does pass through any manufacturer's
warranty to you (to the maximum extent permitted by
the manufacturer). Vilter™ will work with you in facili-
tating your warranty claim with the manufacturer.
To facilitate your warranty claim, please follow the fo-
llowing four steps:
STEP 1. Determine if the part or product is within the
OEM's warranty.
STEP 2. If it is a general part warranty request, comple-
te the form on the next page and send it to:
Parts.Vilter@Emerson.com
If it is an equipment warranty request, complete the
form on the next page and send it to:
Service.Vilter@Emerson.com.
If the item in question is a motor or starter, please take
a photo of the data plate and send it in with the equip-
ment warranty request.
In the case of motors specifically, the motor will need
to be pulled and taken to a local approved repair shop
for diagnosis. Vilter™ can assist in locating appropri-
ate motor shops in your area. Once there, the shop
will determine the cause of failure and then work with
the motor manufacturer on determining warranty
coverage.
STEP 3. Vilter™ will communicate with you, if neces-
sary, to ascertain additional information and will re-
asonably assist with the OEM to determine the part/
product's warranty status.
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