Palm Treo 700WX User Manual page 351

6.
If problems persist and you're synchronizing through a USB hub, try
connecting the sync cable to a different USB port or directly to your
computer's built-in USB port.
7.
If you're already synchronizing through a built-in USB port on the front of
your computer, move the sync cable to a USB port on the back of your
computer (if your computer has USB ports in both places).
8.
Uninstall the desktop software that came with your smart device, and then
insert the Getting Started CD that came with your smart device and repeat
the installation process.
9.
Switch to the USB serial synchronization method. Some firewall software
will not allow the default USB synchronization model (RNDIS) to operate
properly. If this is the case, then switching to a USB serial synchronization
method will allow ActiveSync to work properly.
Press Start
Select UsbSwitch
Press OK
10.
Verify with your computer hardware vendor that your operating system
supports your internal USB controller.
Did You A common cause of sync problems is the presence of protective software,
such as VPNs or firewalls, on your computer or network. See "ActiveSync
Know?
Does Not Respond to Sync Attempt" on page 334.
Section 7A: Help
and select Programs.
.
to dismiss the confirmation message.
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