Palm Treo 700WX User Manual page 338

A hard reset can tell you whether a problem stems from your smart device or
from an application installed on it. If you do not experience the problem after you
perform a hard reset, the problem may be related to software you installed. See
"Third-Party Applications" on page 350 for suggestions on diagnosing third-party
software issues.
1.
Use one hand to press the Battery Door Release and use the other hand to
slide the battery door downward to remove it from your smart device.
2.
If the screen is off, press Power/End
3.
While pressing and holding Power/End
gently press and hold the reset button on the back of your smart device.
4.
Continue pressing and holding both buttons until the "Erase all data?"
prompt appears.
5.
Press Up
6.
Wait for the progress bar on the Treo logo screen to fill before continuing to
use your smart device.
7.
(Optional) Sync your smart device with your computer to restore your
previously synchronized information. (Connect your smart device to your
computer, press Menu
ActiveSync > Sync. If you use a backup utility, you may also need to restore a
backup to recover additional information and settings.)
322
to confirm the hard reset.
(right softkey), and then select Programs >
to wake up the screen.
, use the tip of the stylus to
Section 7A: Help