Creating Queries - Nortel Viewer User Manual

September 2007

Creating queries

The following queries are relative to the time at which the query is executed:
Last 10 calls
Today's calls
Calls by agent
Calls by a specific agent
Last 10 calls
This query searches for the last 10 calls made relative to the time the query
is run. To create this query, follow the instructions below.
1 Before you start, read "Query wizard" on page 35, and ensure that you
are familiar with the different steps involved in creating a new query.
2 Click the new query button.
3 Complete steps 1 to 4 as per your requirements. At step 3 ensure you
select the field that contains the start date/time for the call.
4 At step 5 define how to sort the returned data.
5 For the start date/time field, set the sort order to Descending.
6 Continue to step 8 where you are prompted to select a query icon. When
asked to "enter the maximum number of items to be returned by this
query" enter 10.
7 Click Finish to save the query to your Draft Queries folder, where you
can run it to ensure it produces the expected results.
Today's calls
This query searches for all calls made on the day the query is run. To create
this query, follow the instructions below.
User Guide
Queries
37