Capture Platforms - Nortel Viewer User Manual

September 2007

Capture platforms

There are five Capture Platforms that Viewer may use to store calls:
ContactStore — This is hardware for physical recording of analogue
and/or digital voice recordings.
ContactStore IP — This is a Voice over Internet Protocol (VoIP)
recording system. This recording system provides voice recording
capabilities for a range of VoIP and Voice over LAN telephony switches.
ContactStore Express — This is a recorder designed specifically for
small channel count recording in PBX and non-CTI
environments.ContactStore SC — The ContactStore SC system
provides the ability to record the screen display of a PC.
Other Recorder — Select this capture platform when Nortel Contact
Recording is installed.
TDM Recorder — This is a time division multiplexing (TDM)
recording system.
Each occurrence of a Capture Platform must to be added to Viewer via the
Administration tab.
User Guide
Administration
67