Nortel Viewer User Manual page 49

September 2007
Example
All calls made by agents called Pete:
Field
Agent
This query will return calls made by Pete, Peter, Peter Smith, Peter Jones,
and so on.
Like
You may use wildcards with this operator, specifying just part of the value
required.
The wild card options are as follows:
* or % to mean any number of characters - example is Davi*, which
would match Davis, Davies, Davison.
? to mean only one occurrence of a character - example is Sm?th, which
would match Smith, Smyth.
Data Type: string
Example
All calls where the agent name is similar to Susan:
Field
Caller name
This search will return calls made by agents with the name Susan, Sue,
Suzanne, Suzie, and so on.
User Guide
Operator
Containing
Operator
Like
Value
Pete
Value
Su*
Queries
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