Nortel Viewer User Manual page 38

Queries
1 Before you start, read the help topic for the Query wizard, and ensure
you are familiar with the different steps involved in creating a new query.
2 Click the new query button.
a. Select the template you want to base your query on.
b. Specify the filter for the start date/time field.
3 From the operator drop down list, select at least. In the value field enter
{Today()}.
4 Complete the remaining steps as per your requirements.
5 Click Finish to save the query to your Draft Queries folder, where you
can run it to ensure it produces the expected results.
Calls by agent
You can create a query that searches for calls made by specific agents, using
the operator can be any from list. This query will return calls made by
agents in your list. For example if you wish to search for all calls made by a
team of four people, use this operator and list the agents in that team.
To create this query, follow the instructions below.
1 Before you start, read the help topic for the Query wizard, and ensure
you are familiar with the different steps involved in creating a new query.
2 Click the new query button.
a. Select the template you want to base your query on.
b. Specify the filter for the agent field.
3 From the operator drop down list, select can be any from list. In the value
field enter the list of agents, separating each one with a comma. An
example would be: Jill,Peter,Heather,Mark
4 Complete the remaining steps as per your requirements.
5 Click Finish to save the query to your Draft Queries folder, where you
can run it to ensure it produces the expected results.
38
Standard 2.0
Nortel Viewer