Capture Platform Information - Nortel Viewer User Manual

September 2007

Capture Platform information

When you select the Capture Platform Type that you want to use with
Viewer to store calls, you must specify the following information:
Capture Platform Name — Type the name of the capture platform. For
ContactStore platforms, type the 6-digit serial number.
Machine Name — Type the name of the machine on which the capture
platform is located. For ContactStore, type the IP Address.
Location — Select the location of the capture platform from the drop-
down list.
Contact Platform Database — Type the name of the calls database
with which the capture platform is associated.
Serial Number — Type the 6-digit serial number of the recorder.
Select the remaining options that you need to specify from the following
table:
Platform
ContactStore IP
ContactStore
Express
TDM Recorder
User Guide
Entry
Content Root
Port
URL Path
Description
\\<name of machine>\calls.
Where <name of machine> is the
name of the computer on which the calls
share for the recorder is located.
This entry is required for backward
compatibility. You can leave it as is, but you
must always fill in the Port and URL Path
entries. Required for ContactStore IX Micro.
Optional for ContactStore IP.
8080
retriever/replay
Administration
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