Table of Contents
Advertisement
September 2007
Creating queries
After adding your Capture Platforms, you can create queries to search for
calls and retrieve calls from the specified Capture Platform.
When creating a new query, the Query wizard requires that you select the
template on which it is based. On first installation there are no templates
available and you must run the Viewer Query Template Generator to create
a template.
Note: You must generate at least one template for each Contact Platform
Database you add.
Note: There is a 10 page (1000 record) limit to query results.
Generating a template
Use the following procedure to generate a template.
1 On the machine where you installed the web components, ensure that
you are logged on using the Eyr_Contact7k account or the account
under which Viewer is running.
2 Navigate to the ComPlus Applications folder.
This is usually located in:
C:\Program Files\ComPlus Applications\
{A639A196-338F-48E0-B76B-E223C00B5617}
3 Run EyrBSQueryTemplateGenerator.exe.
The Viewer Query Template Generator appears.
4 From the System Name drop-down box, select the Contact Platform
database name you want to query.
5 Select the Views checkbox.
A list of available browse queries appears.
Select Nortelstichcalls View as the query.
Installation Guide
Configuring Viewer
45
Advertisement
Table of Contents
