Nortel LinkPlexer Installation And Configuration Manual page 184

Glossary
D
directory number
The number that identifies a phoneset on a switch. The directory number (DN)
can be a local extension (local DN), a public network telephone number, or an
automatic call distribution directory number (ACD-DN).
DMS
Digital multiplex switch.
DN
See directory number.
dongle
The attachment plugged into the parallel port of a server connected to a
CS 2x00/DMS switch that authenticates the serial number required at the time of
server installation.
E
EMPC
Enhanced Multi-Protocol Controller
EIU
Ethernet Interface Unit
I
ICM
See Intelligent Call Manager.
Intelligent Call Manager
A high capacity contact center TCP/IP interface to the switch that enables the
exchange of messages between the switch and a remote host computer.
Interactive Voice Response
An application that allows telephone callers to interact with a host computer
using prerecorded messages and prompts.
184
Standard 3.02
LinkPlexer