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Troubleshooting
Problem
Call Info or Transfer fails (on client
applications)
No response to AgentContinuity
message
122
Solution
Ensure that the
SwitchReplyTimeoutMilliSecs value is
set to something reasonable
(generally 5000 or more). Smaller
values may cause client requests to
time out without giving the switch time
to complete a requested action.
The switch expects a positive
acknowledgement (RETURN-
RESULT) from the Session Manager
within 10 seconds. If the Session
Manager does not respond, the
Session Manager connection, the
CS 2x00/DMS connection, and
connections to all active agents are
disconnected. Any agent that does
not respond to the message in a
timely fashion (5 seconds) is
disconnected, and that agent license
becomes available, but the Session
Manager connection, the CS 2x00/
DMS connection, and all the other
agents remain connected.
Standard 3.02
LinkPlexer
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