Nortel BayStack 100-S Install Manual page 97

Table 5 Common error messages (continued)
Error type
Connection problems
Name resolution
SYSBCKUP directory
problems
Appendix C Troubleshooting and error messages
Errors
Line did not initialize
• The IP address
assigned to the
interface resolved to an
Internet host name that
resolves to a different
IP address.
• The IP address
assigned to the
interface cannot be
resolved to an Internet
host name.
• The IP address
assigned to the
interface resolved to an
Internet host name but
that host name cannot
be resolved to an IP
address.
• Error 2 loading
PTNETWRK
• PTNET32.DLL cannot
start
Installing the BayStack Instant Internet Management Software Version 7.11
Solutions
• If a status box is displayed on the screen,
review the information about the source of the
problem, for example, "negotiating" or
"dialing."
• Check the following:
•Did you enter the correct phone number?
•Do you need to dial a number to get an
outside line (for example, 9)?
•Did you enter your user ID correctly?
•Did you enter your password correctly?
Passwords are case-sensitive.
•Is an ISDN cause code displayed in the log?
See "Common ISDN cause codes" on
page 98.
• Run Setup and test the connection.
"Testing the connection to the Internet" on
page 99.
• Contact your ISP. Typically, your ISP must
enter the appropriate records for this host
name into the Domain Name Server (DNS)
tables and ensure that they are properly
matched.
• Run Setup and test the connection.
"Testing the connection to the Internet" on
page 99.
• Replace the PT WINSOCK.DLL or
PTNET32.DLL in the SYSBCKUP directory
with the Microsoft Winsock.DLL
WSOCK32.DLL.
NOTE: The WINSOCK.DLL and
WSOCK32.DLL dates should match the
dates of the other Windows 95 DLLs.
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See
See