Nortel 1001t Installation Manual
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Nortel 1001t Installation Manual

Nortel symposium call center server
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P0879480
Nortel Symposium Call Center Server
1001t Hardware Installation Guide
Product release 1.0
Standard 1.0
May 1998

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  • Page 1 P0879480 Nortel Symposium Call Center Server 1001t Hardware Installation Guide Product release 1.0 Standard 1.0 May 1998...
  • Page 2 P0879480...
  • Page 3 The process of transmitting data and call messaging between the Meridian 1 and the Nortel Symposium Call Center Server is proprietary to Northern Telecom. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Northern Telecom prior to such use.
  • Page 5 Publication history This document is the standard release of the Nortel May 1998 Symposium Call Center Server 1001t Hardware Installation Guide. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 6 Publication history Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 7: Table Of Contents

    Contents Preface About this guide Overview ......... xii Skills you need .
  • Page 8 (Optional) connecting to the WAN router ....2-37 Turning the 1001t Server on ......2-38 Continuing the installation.
  • Page 9 Contents Glossary Glossary-1 Index Index-1 Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 10 Contents Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 11 Connecting the ELAN to the WAN router ... . . 2-37 Turning on the 1001t Server ......2-38...
  • Page 12 Procedures Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 13: Preface

    Preface About this guide In this preface Overview Skills you need Inside this guide Related documents Symbols...

  • Page 14: About This Guide

    • Ethernet and (if used) Token Ring network card guides • modem guide This guide is for Nortel (Northern Telecom) installers and Who should read this guide distributors responsible for installing or upgrading the Nortel Symposium Call Center Server system.
  • Page 15 All customer-supplied client PCs are operational and running Windows 95, with the Service Pack supplied by Microsoft, or Windows 95 version 4.00.950B or higher (OSR2). • The client network is installed and operational. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 16: Skills You Need

    This section describes the skills and knowledge you need to have to use this guide effectively. Knowledge of, or experience with, the following Nortel Nortel product knowledge products will be of assistance when installing the Nortel Symposium Call Center Server: • Meridian Mail •...

  • Page 17: Inside This Guide

    Chapter 2, “Installing hardware,” contains the procedures for installing the hardware and peripherals for the 1001t Server. The Glossary defines terms used in this guide, as well as related terms. Standard 1.0...

  • Page 18: Related Documents

    About this guide Related documents Related documents Introduction This section lists the documents in which you can find additional information related to the Nortel Symposium Call Center Server. The following documents contain information on planning your Nortel Symposium Call Nortel Symposium Call Center Server.
  • Page 19 Nortel Symposium Call Center Server Installation Workbook The following documents pertain to the setup and configuration Nortel Symposium Call of the Nortel Symposium Call Center Server and the M1 switch. Center Server setup If you need information about Refer to •...
  • Page 20 About this guide Related documents • troubleshooting for the 701t Server Nortel Symposium Call Center Server 701t Maintenance and Diagnostics Guide • hardware and software upgrades for the 701t Server • maintenance and diagnostics for Nortel support personnel Symposium Call...

  • Page 21: Symbols

    Note: Describes the secondary results of procedures or commands, or special conditions under which a procedure or command must be used. The Nortel Symposium Call Center Server consists of three key The server and the client components: telephony, server, and client. The telephony component includes the Meridian 1 PBX and its telephones.
  • Page 22 E m b e d d e d L A N ( E L A N ) In this guide, the terms “the server” and “the client” refer to these Symposium Call Center components. The term “1001t Server” refers to the 1001t Server hardware.

  • Page 23: Getting Started

    Chapter 1 Getting started In this chapter Overview Section A: Introduction to Symposium Call Center Server Section B: Preparing for installation Section C: Unpacking 1-23 Section D: Preparing cables 1-27...

  • Page 24: Overview

    The1001t Server is an application processor and network server for Private Branch Exchange (PBX) installations. It is connected through an ACCESS link to a Meridian Mail system. The 1001t Server functions as the network server for a client-server installation consisting of the server and customer-supplied PC clients operating in a network environment.
  • Page 25 Section A: Introduction to Symposium Call Center Server In this section Overview of the introduction to Symposium Call Center Server Product description How Symposium Call Center Server works Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 26: Overview Of The Introduction To Symposium Call Center

    Overview of the introduction to Symposium Call Center Server Introduction This section provides an introduction to the product and gives an overview of how the Symposium Call Center Server operates. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 27: Product Description

    Customer LAN (CLAN). • an Embedded or private LAN (ELAN) which connects Nortel equipment: the M1 switch, the 1001t Server, and an optional MAT PC. No PC clients are allowed on the ELAN, to preserve the bandwidth needed for Nortel equipment.

  • Page 28: How Symposium Call Center Server Works

    Getting started How Symposium Call Center Server works How Symposium Call Center Server works Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 29 Meridian Mail and the M1 switch by a serial link for VT220 terminal emulation. This allows the MAT PC to control Meridian Mail and the M1. The 1001t Server is connected to Meridian Mail by a high-speed ACCESS link. The application, Nortel Symposium Call Center Server, runs on the 1001t Server and is accessed and administered by the PC clients.
  • Page 30 Meridian Mail and the M1 via the serial link and VT220 terminal emulation. The Nortel Symposium Call Center Server application runs on the 1001t Server. It is controlled and accessed by the PC clients. In this configuration, the 1001t Server provides the following: •...

  • Page 31: Section B: Preparing For Installation

    Installation sequence 1-11 Site inspection checklist 1-13 Customer-supplied equipment and data checklist 1-15 Required setup data 1-17 Installation tools and materials checklist 1-20 Required setup media checklist 1-21 Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 32: Overview Of Installation Preparation

    1-10 Getting started Overview of installation preparation Overview of installation preparation Introduction This section describes the installation sequence and provides pre-installation checklists for the installer. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 33: Installation Sequence

    Assumptions following: • The Meridian 1 switch is correctly installed, operational, and configured for use with Nortel Symposium Call Center Server. Refer to the Nortel Symposium Call Center Server and M1 Guide. • Meridian Mail, if it is used, is correctly installed, operational, and configured for use with Nortel Symposium Call Center Server.
  • Page 34 1-12 Getting started Installation sequence Installation sequence Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 35: Site Inspection Checklist

    Adequate grounded electrical outlets or power bars for all equipment. There should be one outlet for each of the following: • 1001t Server power supplies (3) • monitor • modem power cord • ELAN hub power cord •...
  • Page 36 1-14 Getting started Site inspection checklist Check Description Customer-supplied ELAN hub Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 37: Customer-Supplied Equipment And Data Checklist

    Microsoft Service Pack installed (Check under Start, Settings, Control Panel, System.) Ethernet connections ready at M1 switch (cables and Ethernet transceivers/MAUs) Customer-supplied hub for the ELAN Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 38 List of unique names and IP addresses for all equipment on both CLAN and ELAN (See the following checklists.) Analyze customer LAN bandwidth Existing average bandwidth utilization = ______% Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 39: Required Setup Data

    Required setup data The information you record in this section will be used in the Introduction initial Windows NT configuration, during the 1001t Server software installation, and during the PC client software installation. Make as many extra copies of the worksheets as required for this installation.
  • Page 40 Record the IP addresses and names supplied for the customer IP addresses and names PC clients and (optional) MAT PC, the 1001t Server, the M1 switch, Meridian Mail, and other equipment that will be accessible through the CLAN, and the ELAN for Nortel equipment.
  • Page 41 CLAN router/ gateway IP address (if used) RAS 1 RAS 2 CLAN client CLAN client CLAN client CLAN client Note: Add as many CLAN client addresses as required. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 42: Installation Tools And Materials Checklist

    Windows NT emergency repair disk 10BaseT cable for ELAN RJ45 connectors for LAN cables Cable tie wraps Cable identification labels Labels for server IP ELAN and CLAN addresses Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 43: Required Setup Media Checklist

    Required setup media checklist Required setup media checklist Installation items Check Qty Description Nortel Symposium Call Center Release 1 Server Application CD-ROM. This contains the setup program and all software to be installed on the server. Nortel Symposium Call Center Release 1 Client Application CD-ROM.
  • Page 44 Intel PCDIAGS diskettes. These are used for maintenance and diagnostics. Driver diskettes for LAN cards, SCU utility (optional) RAID driver diskette, configuration diskette If RAID not used, SCSI driver diskette Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 45: Section C: Unpacking

    1-23 Chapter 1 Section C: Unpacking In this section Overview of unpacking 1-24 Unpacking procedure 1-25 Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 46: Overview Of Unpacking

    1-24 Getting started Overview of unpacking Overview of unpacking Introduction This section contains the procedure for unpacking the 1001t Server and related equipment. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 47: Unpacking Procedure

    Unpacking procedure Follow this procedure to unpack the equipment. Purpose Warning: Risk of personal injury. The 1001t Server may weigh approximately 34.1 kg (75 lb) as shipped from manufacturing. To prevent personal injury, ensure you have someone to help you unpack and position the server.
  • Page 48 1-26 Getting started Unpacking procedure Damaged or missing components THEN components are damaged notify the shipping company and the distributor. components are missing notify the distributor. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 49: Section D: Preparing Cables

    1-27 Chapter 1 Section D: Preparing cables In this section Overview of cable preparation 1-28 Preparing cables 1-29 Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 50: Overview Of Cable Preparation

    1-28 Getting started Overview of cable preparation Overview of cable preparation Introduction This section provides instructions for preparing cables for the Symposium Call Center Server installation. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 51: Preparing Cables

    Follow this procedure to prepare cables for connecting Purpose equipment to • the ELAN (embedded LAN for Nortel equipment only) • the CLAN (customer LAN for Symposium client PCs) You need the tools and materials listed in the checklist in What you need Section B of this chapter, “Preparing for installation.”...
  • Page 52 100 m (328 ft) per ELAN hub VT220 segment emulation (Optional) Customer- 10BaseT Class 5 100 m (328 ft) per ELAN hub supplied router segment for WAN Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 53 CLAN. Fill out and attach a cable identification tag to each completed cable, indicating from and to destinations. Set cables aside for later installation. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 54 1-32 Getting started Notes Notes Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 55: Installing Hardware

    Chapter 2 Installing hardware In this chapter Overview Section A: Setting up the 1001t Server hardware Section B: Connecting peripherals to the 1001t Server 2-19 Section C: Installing the ELAN 2-27 Section D: Connecting cables 2-31...

  • Page 56: Overview

    This chapter provides procedures for • setting up the 1001t Server • adding peripherals to the server • installing the embedded LAN (ELAN) for Nortel equipment • connecting the server, the M1 switch, and optional Meridian Mail to the ELAN Standard 1.0...

  • Page 57: Section A: Setting Up The 1001T Server Hardware

    Installing hardware Chapter 2 Section A: Setting up the 1001t Server hardware In this section Overview of setting up the 1001t Server hardware Front panel features Inspecting the chassis Checking the hard drive(s) 2-14 Standard 1.0 Nortel Symposium Call Center Server...

  • Page 58: Overview Of Setting Up The 1001T Server Hardware

    Installing hardware Overview of setting up the 1001t Server hardware Overview of setting up the 1001t Server hardware Introduction This section contains instructions for setting up the 1001t Server hardware. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 59: Front Panel Features

    Installing hardware Front panel features Front panel features The following diagram and table identify the controls, Introduction indicators, and front panel features of the 1001t Server. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 60 Installing hardware Front panel features This illustration shows the front panel features of the 1001t 1001t Server front view Server. The illustration for this diagram is on the following page. This table describes the details shown in the preceding Front panel features illustration.
  • Page 61 Flashes to indicate a cooling fan failure. failure LED Green hard Lights to indicate hard drive activity. drive activity Green power Lights to indicate server is powered ON. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 62 Installing hardware Front panel features Indicator Function Ten yellow hard Light to indicate a failure of a specific hard drive drive failure in the hot-docking drive bay. LEDs Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 63: Inspecting The Chassis

    Inspecting the chassis Follow this procedure to perform a visual check for loose Purpose boards or foreign matter in the chassis before applying power to the unit. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 64 2-10 Installing hardware Inspecting the chassis This illustration shows the internal details of the 1001t chassis. Interior of 1001t chassis The legend follows on the next page. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 65: Inspecting The Interior

    (on the right as viewed from the back of the server) to the rear of the chassis. Remove the cover. Clip the lead from your ESD wrist strap to an unpainted section of the chassis or an exposed screw. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 66 Check that the crossbar holding the memory board in place is secure. When you finish your inspection, remove the ESD clip and reinstall the cover. Secure it with the screws. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 67 Installing hardware 2-13 Inspecting the chassis Rear chassis view This illustration shows the side cover being removed. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 68: Checking The Hard Drive(S)

    Follow this procedure to check the hard drive(s) before applying power to the unit. This illustration shows the plastic outer door, metal bay door, Bay door thumbscrews and thumbscrews. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 69: Opening Bay Door

    Open the lower front plastic cover on the chassis. Rotate the thumbscrews securing the metal bay door covering the hard drive bay. Swing the metal bay door to the side. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 70 2-16 Installing hardware Checking the hard drive(s) This illustration shows a hard drive being checked for correct Hard drive check seating in the hot-docking bay. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 71: Checking Hard Drives

    One is located at the front hard drive bay cover. There are two tabs at the rear of the chassis, one for each side cover. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 72 2-18 Installing hardware Notes Notes Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 73: Section B: Connecting Peripherals To The 1001T Server

    2-19 Chapter 2 Section B: Connecting peripherals to the 1001t Server In this section Overview of connecting peripherals to the 1001t Server 2-20 Connecting peripherals to the 1001t Server 2-21 Adding a modem for Remote Access Service (RAS) 2-25 Standard 1.0...

  • Page 74: Overview Of Connecting Peripherals To The 1001T Server

    2-20 Installing hardware Overview of connecting peripherals to the 1001t Server Overview of connecting peripherals to the 1001t Server Introduction This section contains instructions for connecting the following peripherals to the 1001t Server: • monitor • keyboard • mouse •...

  • Page 75: Connecting Peripherals To The 1001T Server

    Installing hardware 2-21 Connecting peripherals to the 1001t Server Connecting peripherals to the 1001t Server Follow this procedure to connect Nortel-supplied peripherals to Purpose the 1001t Server. A legend is located adjacent to the peripheral connector panel at the back of the server. It shows the symbol for each peripheral and which connector it uses.
  • Page 76 2-22 Installing hardware Connecting peripherals to the 1001t Server Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 77: Connecting Peripherals

    AC power input Note: The illustration shows a prototype server with only two power supplies. Your server will be equipped with three power supplies. Connecting To connect peripherals and power cords to the 1001t Server, peripherals follow these steps. Step Action Make sure the machine is not plugged in to a power source.

  • Page 78: Connecting Cables

    2-24 Installing hardware Connecting peripherals to the 1001t Server To connect cables to the 1001t Server chassis, follow these Connecting cables steps. Step Action If the customer has purchased the optional voice prompt or broadcast announcement features, connect the high speed ACCESS link from Meridian Mail to the COM 2 port at the rear of the server.

  • Page 79: Adding A Modem For Remote Access Service (Ras)

    Adding a modem for Remote Access Service (RAS) Adding a modem for Remote Access Service (RAS) Follow this procedure to add a modem to the 1001t Server. This Purpose modem is used for access to the server by a remote service PC.
  • Page 80 2-26 Installing hardware Notes Notes Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 81: Section C: Installing The Elan

    2-27 Chapter 2 Section C: Installing the ELAN In this section Overview of installing the ELAN 2-28 Installing the ELAN 2-29 Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 82: Overview Of Installing The Elan

    Overview of installing the ELAN Overview of installing the ELAN Introduction This section contains instructions for setting up the embedded LAN (ELAN) used for Nortel equipment. The ELAN hub is customer-supplied equipment defined in the Hub specification Nortel distributor information package.

  • Page 83: Installing The Elan

    Installing hardware 2-29 Installing the ELAN Installing the ELAN Follow this procedure to install the ELAN for Nortel equipment. Purpose The Ethernet hub is supplied by the customer. To install the ELAN, follow these steps. Installing the ELAN Step Action Connect all ELAN network cables from Nortel equipment to the Ethernet hub.
  • Page 84 2-30 Installing hardware Notes Notes Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 85: Section D: Connecting Cables

    2-32 (Optional) connecting the MAT PC to ELAN 2-33 Connecting the M1 switch 2-34 (Optional) connecting to the WAN router 2-37 Turning the 1001t Server on 2-38 Continuing the installation 2-39 Quick hardware troubleshooting chart 2-40 Standard 1.0 Nortel Symposium Call Center Server...

  • Page 86: Overview Of Connecting Cables

    This section contains instructions for connecting cables to the optional MAT PC, the M1 switch, the optional customer- supplied router for the WAN connection, and Meridian Mail. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 87: (Optional) Connecting The Mat Pc To Elan

    The customer-supplied PC clients are already connected to the Introduction CLAN. To connect the optional MAT PC between the ELAN and Meridian Mail, follow the procedure in the MAT documentation supplied with the option. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 88: Connecting The M1 Switch

    M1 switch core and the Ethernet transceiver/MAU. The ELAN cable to the ELAN hub is inserted in the RJ45 connector at the bottom of the transceiver/MAU. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 89 Installing hardware 2-35 Connecting the M1 switch Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 90 Connect the end of the core 1 ELAN hub cable to the transceiver RJ45 jack from core 1. Note: The Option 11 M1 switch uses only a single transceiver cable connection. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 91: (Optional) Connecting To The Wan Router

    ELAN to the WAN jack on the customer-supplied router. For security and router bandwidth performance, the router must be configured to isolate CLAN traffic from the ELAN. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...

  • Page 92: Turning The 1001T Server On

    Turn the power on at each PC client. Press the server power switch On. Observe the Power-On Self-Test (POST) and initialization messages as the server boots up. The following is the sequence for the 1001t Server bootup. Boot sequence Stage Description POST messages display.

  • Page 93: Continuing The Installation

    2-39 Continuing the installation Continuing the installation If the 1001t Server does not start up, refer to the “Quick Troubleshooting hardware troubleshooting chart” on the following page. If the problem cannot be solved using the chart, refer to the Nortel Symposium Call Center 1001t Maintenance and Diagnostics Guide for detailed maintenance and diagnostics procedures.

  • Page 94: Quick Hardware Troubleshooting Chart

    Quick hardware troubleshooting chart Quick hardware troubleshooting chart Introduction To perform troubleshooting on the hardware, use the following chart. For detailed maintenance and diagnostics procedures, refer to the Nortel Symposium Call Center 1001t Maintenance and Diagnostics Guide. Symptom Probable cause Check...
  • Page 95 Adapters can be expansion boards or part of the computer’s main circuitry. administrator A user who is responsible for maintaining the Nortel Symposium Call Center Server. agent A user who is responsible for accepting incoming calls.
  • Page 96 Flash ROM-based code that runs the Power on self test (POST) and bootstrap loader. BIOS contains low-level access routines for hardware that may be called from DOS. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 97 In a network, a bus (also called the backbone) is a main cable that connects all devices on a LAN. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 98 (up to 1Gbyte), although the most common size is 630Mbytes. A single CD-ROM has the storage capacity of 700 floppy disks and is particularly well-suited to information that requires large storage capacity. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 99 PC serial ports as defined by DOS. controlled directory number Allows incoming calls to be queued into the switch, and messages regarding these calls to be sent to Nortel Symposium Call Center Server. controller board A special type of expansion board that contains a controller for a peripheral device.
  • Page 100 An agent can receive calls from customers calling in on different DNISs and answer the calls according to the DNIS that appears on his or her phoneset display. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 101 DC before it can be used in computer systems. direct memory access DMA speeds up system performance by moving blocks of memory around inside the computer (typically between I/O Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 102 See Disk Operating System. driver A program that controls a device. Every device, whether it is a printer, disk drive, or keyboard, must have a driver program. A Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 103 PC and attached devices (such as a printer). See enhanced parallel port. Ethernet A widely used LAN protocol that uses a bus topology and supports data transfer rates of 10 Mbps. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 104 See general protection fault. A common connection point for all 10Base-T cables connected to a small network. A hub enables data to go from one device to another. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 105 See input/output. IP address An identifier for a computer or device on a TCP/IP network. Networks use the TCP/IP protocol to route messages based on Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 106 Jumpers are sometimes used to configure expansion boards. By placing a jumper plug over a different set of pins, you can change a board’s parameters. Kbyte See kilobyte. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 107 A call that originates at your site. See also network skillset. local skillset A skillset that can be used on your system only. See also network skillset, Small Computer System Interface. Meridian 1 switch Meridian Administration Tool Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 108 Mbps, a megabyte represents one million bytes. megahertz One MHz represents one million cycles per second. Meridian Mail A Nortel product that provides voice messaging and other voice and fax services. See megahertz. See Meridian Mail. modular test architecture...
  • Page 109 A proprietary digital voice interface into the M1 used by Meridian Mail. network skillset A skillset that is common to every site on the network. Network skillsets must be created on the Nortel Symposium Call Center Server. Standard 1.0 Nortel Symposium Call Center Server...
  • Page 110 This is called parity checking. See private branch exchange. See personal computer. PCEB PCI to EISA Bus Controller Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 111 See Power-On Self-Test. Power-On Self-Test Initializes and performs rudimentary tests on baseboard hardware, including CPU, floating point unit, interrupts, memory, real time clock, video, auto-initializing PCI, and EISA bus. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 112 8 million bytes of memory that programs can use. read-only memory Computer memory on which data has been prerecorded and cannot be removed. See read-only memory. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 113 A set of protocols for managing complex networks. SNMP works by sending messages called protocol data units (PDUs) to different parts of a network, and then analyzing the responses. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 114 The term is used frequently to refer to computer hardware and software that performs functions traditionally performed by telephone equipment. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 115 See uninterruptible power supply. See video graphics adapter. video adapter An expansion board that contains a controller for a graphics monitor. video graphics adapter A standard video interface for computers. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 116 Two parallel bus structures, one for DMA-compatible devices, and one for memory devices that do not support DMA cycles. XBUS connects the real-time clock, flash memory, NVRAM, and keyboard/mouse controller. Standard 1.0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide...
  • Page 117 2-11 attention interior features, 2-11 symbol, interior of 1001t illustration, 2-10 rear view illustration, 2-13 checking the hard drive(s), 2-17 bay door thumbscrews illustration, 2-14 hard drive check illustration, 2-16 boot sequence,...
  • Page 118 Embedded LAN See ELAN PC to ELAN, 2-33 overview of connecting cables, 2-32 overview of installling the ELAN, 2-28 overview of setting up the 1001t Server, quick troubleshooting chart, 2-40 front panel features rear panel connections, 2-23 1001t front view illustration,...
  • Page 119 IP addresses and names, overview of installation preparation, 1-18 1-10 overview of installing the ELAN hub specification, 2-28 overview of setting up the 1001t Server hardware, keycode and serial number, 1-17 overview of the product introduction, knowledge overview of unpacking,...
  • Page 120 Wide Area Network See WAN installation items, 1-21 maintenance and diagnostics media, 1-22 setting up the 1001t Server hardware, site inspection checklist, 1-13 skills you need, Nortel product knowledge, other experience or knowledge, PC experience or knowledge,...
  • Page 121 _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ How could we improve this book? _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ Please return your comments by fax to (416) 597-7104, or mail your comments to Toronto Information Products, Nortel, 522 University Avenue, 14th Floor, Toronto, ON, Canada, M5G 1W7.
  • Page 124 The process of transmitting data and call messaging between the Meridian 1 and the Nortel Symposium Call Center Server is proprietary to Northern Telecom. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Northern Telecom prior to such use.

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