Troubleshooting And Maintenance; Remedies; Support Request; Table 37: Problems And Potential Causes - Danfoss TFX Installation And Operation Manual

Troubleshooting and maintenance

6.0 Troubleshooting and maintenance
This chapter contains information on tackling problems and
on maintenance.
WARNING
!
Danger to life due to electric shock!
Severe injury or death.
Never carry out repairs to the device yourself. Contact the
•
support team. The device does not contain any parts that
can be repaired or maintained by the user.
NOTICE
Property damage.
Any defective device must be inspected and repaired by a
trained PROEMION service technician.
Do not open the device housing yourself.
•

6.1 Remedies

Table 37: Problems and potential causes

Problem Possible cause
Check the power supply via the main
Device does not function. plug connector.
Check the CAN connection and the con guration
Device does not receive of the CAN messages. Check whether the bus
CAN messages. terminating resistor is correctly mounted.
Check the antenna connection and cable for
Device does not receive damage. Position the antenna or the device so that
GNSS signals. it directly points to the sky.
Check the antenna connection and cable for damage.
Check the eSIM con guration in the eSIM -
Device does not receive Specials object dictionary. Position the antenna or
mobile radio signal. the device so that it directly points to the sky.
Check the CAN baud rate in the con guration.
Check in the con guration whether the
device is in "Operational" mode. Check the
Device does not log data. logging con guration.

6.1.1 Support request

If you do not nd the solution to your problem in this
manual, please contact our support service. See chapter
Service and support.
The support team requires the following information in order
to help you.
> Read o the following device variables:
Mobile - engine IMEI number
Mobile - network state
> What is the condition of the STATUS LED?
Is the STATUS LED constant green?
Does the STATUS LED indicate a fault?
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TFX INSTALLATION AND OPERATION MANUAL
What fault status and color are displayed?
> If the STATUS LED is constant blue, read o the following
device variables.
Mobile - State Machine Error Code
Mobile - CMS Error Number
Mobile - CME Error Number
Mobile - SIM pin error ag
> Read o the following security variables:
Mobile - Signal Quality
Remote server address
Remote server port
Enable encrypted data transfer
Online Mode Handling
E-SIM roaming handling
E-SIM operator selection mode
E-SIM SIM PIN
E-SIM operator selection code
E-SIM DNS1
E-SIM DNS2
E-SIM ISP username
E-SIM ISP password
E-SIM APN
E-SIM SMS service center address
> Read o the following device variables:
Mobile - engine version
Mobile - engine IMEI number
Mobile - SIM Card ID (ICCID)
Device con guration version string
Mobile - network state
Mobile - modem result
Mobile - network mode current
Mobile - antenna status
Mobile - SIM pin error ag
Mobile - CME Error Number
Mobile - State Machine current state code
Mobile - State Machine Error Code
Mobile - CMS Error Number
Mobile - Signal Quality
Mobile - disconnect mode (embedded SIM)
Mobile - network mode select
Positioning - Active Satellites
Positioning - position data valid
6046279-001 March 2020