Troubleshooting - Kohler K-4026 Series Installation And Care Manual

Troubleshooting

This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified
eletrician should correct all electrical problems. For warranty service, contact your dealer or call center.
To troubleshoot this toilet you must first:
Unplug or turn off the power.
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If needed, turn on the water supply.
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Plug back or turn the power back on.
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IMPORTANT! When the power is turned on, the toilet may flush three times and then function correctly.
No action is needed if this happens.
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Note the results (how many times the toilet flushes, whether it operates normally).
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Consult the chart below. Perform the recommended action.
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Symptoms
1. The toilet
does not flush.
2. The toilet
randomly flushes
2 times.
3. The toilet flushes
3 times, then
operates normally.
4. The toilet flushes
5 times.
5. The toilet fails to
flush.
6. Bidet seat
does not function.
Kohler Co.
Probable Causes
A. Various.
A. The tank is over-flowing.
A. The fill valve is not turning off.
B. The motorized valve is not closing.
A. The level switch has an intermittent
connection.
B. The level switch is stuck in the "up"
position.
C. The level switch is not properly
connected.
D. The level switch does not move freely.
A. There is a problem with the wiring.
B. There is a problem with the pump
connection.
C. The actuation switch is not properly
connected.
D. The level switch is not properly
connected.
E. The pump assembly does not work.
F. The actuation assembly does not work.
A. A power failure occurred.
B. The power cord is disconnected or the
plug has no power.
C. The power is not switched on.
D. You have not touched the seat sensing
area.
E. After power off but the prompt sound
is not over, power on again.
Recorrection Action
A. Perform the troubleshooting steps
below.
A. Immediately perform the
troubleshooting steps or turn the
water off. Turn the water back on
when troubleshooting.
A. Repair or replace the fill valve.
B. Repair or replace the motorized valve.
A. Repair or replace the level switch.
B. Repair or replace the level switch.
C. Reconnect the level switch properly.
D. Replace the level switch.
A. Check the wiring and connect the
power.
B. Check the pump connection.
C. Check the actuation switch connection.
D. Check the level switch connection.
E. Replace the pump assembly.
F. Replace the actuation assembly.
A. Wait until the power is restored.
B. Insert the power cord into an electrical
outlet or check the power plug.
C. Press "Power" icon on the side.
D. You have to sit inside the seat sensing
area.
E. Wait for the end of the prompt sound
after power off, then power on.
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