Troubleshooting Chart - Kohler PORTRAIT LITE K-4217 Installation Manual

TROUBLESHOOTING CHART

SYMPTOMS
1. Float valve A. Refill tube pushed too far down in overflow
pipe.
turns on/off
by itself
B. No slack in flapper chain assembly, holding
without
flapper off seat.
toilet being
C. Flush valve flapper ball worn, dirty or
flushed.
misaligned with flush valve seat; or seat
corroded so flapper will not seal.
2. Float valve A. Foreign particles lodged under the float valve
seal (located under float valve cap).
continues
to run,
allowing
water to
enter tank.
B. Float valve seal (located under float valve cap)
may be cracked or split.
3. Incorrect A. Valve float cup does not contain enough water
to provide required ballast.
water level
height.
4. Long or A. Plugged valve inlet or supply line.
noisy tank
fill cycle.
5. Poor flush. A. Trapway or rim holes are obstructed.
B. Soil pipe or vent is obstructed.
C. Low water level in bowl due to refill tube being
plugged or out of overflow tube.
D. Supply shut-off valve not fully open.
6. Toilet A. Toilet trapway is obstructed.
overflows.
B. Soil pipe or vent is obstructed.
7. Toilet does A. Chain is not connected to lift rod or flush valve. A. Reconnect the chain.
not
activate.
BA
111469-2- (-)
PROBABLE CAUSES CORRECTIVE ACTION
A. Attach refill tube to overflow pipe above the
water line.
B. Adjust flapper chain assembly for proper slack.
C. Inspect, clean and, if necessary, replace flapper
ball and/or seat.
A. Shut off water supply; remove float valve cap
assembly by rotating 1/8 turn counterclockwise.
Cover uncapped lower valve unit with an
inverted cup (holding it to prevent overspray),
and turn water on and off a few times. Clean
float valve seal surface (located under float
valve cap). Replace float valve cap assembly by
engaging lugs and rotating 1/8 turn clockwise.
Turn water on.
Install filter in supply line to prevent recurring
problems.
B. Replace seal.
A. During fill cycle, hold float under water a few
seconds to allow it to fill with water ballast. See
Page 5.
A. Perform Corrective Action 2.A.
A. Unclog trapway; clean rim holes.
B. Clear obstruction from soil pipe or vent.
C. Clean or straighten refill tube; attach refill tube to
overflow tube.
D. Open supply shut-off valve.
A. Use plunger to unclog.
B. Clear obstruction from soil pipe or vent pipe.
6 Kohler Co., Kohler, WI