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TROUBLESHOOTING CHART
SYMPTOMS
1. Poor flush. A. Water level is too low.
B. Trapway or rim holes are obstructed.
C. Soil pipe or vent is obstructed.
D. Supply shut-off valve not fully open.
2. Float valve
A. No slack in flapper chain assembly, holding
turns on/off
flapper off seat.
by itself
B. Flush valve flapper ball worn, dirty or
without
misaligned with flush valve seat; or seat
toilet being
corroded so flapper will not seal.
flushed.
3. Float valve
A. Foreign particles lodged to valve seat or valve
continues
seat washer.
to run,
B. Worn seat washer.
allowing
C. Tank water level set above overflow level.
water to
D. Water leaking past flush ball.
enter tank.
E. Trip lever binding, holding flush ball open.
4. Incorrect
A. Float valve not adjusted to correct water level.
water level
height.
5. Long or
A. Plugged valve inlet or supply line.
noisy tank
fill cycle.
6. Toilet
A. Toilet trapway is obstructed.
overflows.
B. Soil pipe or vent is obstructed.
7. Toilet does
A. Chain is not connected to lift rod or flush valve. A. Reconnect the chain.
not
activate.
BA
114834-2-
(-)
PROBABLE CAUSES
CORRECTIVE ACTION
A. Adjust water tank level.
B. Unclog trapway; clean rim holes.
C. Clear obstruction from soil pipe or vent.
D. Open supply shut-off valve.
A. Adjust flapper chain assembly for proper slack.
B. Inspect, clean and, if necessary, replace flapper
ball and/or seat.
A. Clean valve seat/seat washer, or replace
piston/seat washer assembly.
B. Replace seat washer.
C. Adjust water tank level.
D. Replace flush ball.
E. Turn trip lever nut clockwise to loosen until trip
lever no longer binds.
A. Adjust water tank level.
A. Clean valve seat/seat washer, or replace
piston/seat washer assembly.
A. Use plunger to unclog.
B. Clear obstruction from soil pipe or vent pipe.
6
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