Grandstream Networks UCM630 Series User Manual page 257

Custom Prompt
Destination
Advanced Settings
- Virtual Queue
- Caller
Announcement
- Queue Chairman
Enable Position
Announcement
Enable Wait Time
Announcement
Announcement
Interval
Enable Agent Login
Leave When Empty
Dial in Empty Queue
key to transfer to failover destination.
When playing a custom prompt, press 1 to transfer to failover destination.
Select failover destination to send callers after pressing 1 upon hearing the
custom prompt.
Refer to Call Center Settings and Enhancements section for detailed
information about these features.
If enabled, the system will inform callers waiting in the queue of their positions in
line.
If enabled, the estimated wait time for the call to get answered will periodically be
announced to the caller. Note: Wait time will not be announced if less than one
minute.
The interval at which caller positions and estimated wait times will be announced.
Enables agent login/logout feature for static agents (supported only on GXP21XX
phones with fw higher than 1.0.9.18).
Configure whether the callers will be disconnected from the queue or not if the
queue has no agent anymore. The default setting is "Strict".

Yes
Callers will be disconnected from the queue if all agents are paused or invalid.

No
Never disconnect the callers from the queue when the queue is empty.

Strict
Callers will be disconnected from the queue if all agents are paused, invalid
or unavailable.
Configure whether the callers can dial into a call queue if the queue has no agent.
The default setting is "No".

Yes
Callers can always dial into a call queue.

No
Callers cannot dial into a queue if all agents are paused or invalid.

Strict
Callers cannot dial into a queue if the agents are paused, invalid or
unavailable.
UCM630X Series User Manual
Version 1.0.2.25
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