Grandstream Networks UCM6300 Series High Availability User Manual
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Also See for UCM6300 Series:
- Configuration manual (10 pages) ,
- User manual (61 pages) ,
- User manual (14 pages)
Related Manuals for Grandstream Networks UCM6300 Series
Summary of Contents for Grandstream Networks UCM6300 Series
- Page 1 Grandstream Networks Inc. UCM6300 Series/UCM6300 Audio Series IP PBX High Availability User Guide...
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Page 2: Table Of Contents
Scenario 1: UCM A’s station type is “Primary” and it’s the active UCM. UCM B’s station type is “Secondary” and it’s in standby status....................25 Scenario 2: UCM A’s station type is “Secondary” and it’s the active UCM. UCM B’s station type is P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... - Page 3 Web UI Access for UCM .......................... 30 Log in Wave ............................. 30 FAILOVER DURING CALL ................... 31 DATA SYNC ........................32 BACKUP AND RESTORE .................... 33 MAINTENANCE ......................34 P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide...
- Page 4 Figure 16: System Alert Events ........................34 Figure 17: HA Logs ............................. 34 Table of Tables Table 1: UCM Models Supporting High Availability Feature ................. 5 Table 2: HA Related Parameters ......................... 15 P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide...
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Page 5: Supported Devices
UCM6308 Firmware 1.0.9.x or higher UCM6300 Audio Series UCM6300A Firmware 1.0.9.x or higher Firmware 1.0.9.x or higher UCM6302A UCM6304A Firmware 1.0.9.x or higher UCM6308A Firmware 1.0.9.x or higher P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 6: Introduction
INTRODUCTION High Availability feature on Grandstream UCM6300 series/UCM6300 Audio series provides enterprises a reliable solution for PBX redundancy and failover support. In HA setup, there are two UCM with one UCM in “active” role and the other in “standby” role. The two UCM must be the same model and use the same firmware version. -
Page 7: Typical Network Topology
LAN port to the uplink network device. For FXO port, an RJ11 telephone adapter is required to split the PSTN line connection into two ports for each UCM’s FXO port to connect to. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 8: Ha Prerequisites
The network “Method” on the UCM must be set to “Switch” or “Router”. • The IPv4 address configured on the UCM must be static IP. It can be configured under UCM web UI→Network Settings→Basic Settings. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 9: Figure 2: Network Settings
Figure 2: Network Settings P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 10: Ha Configurations
HA related settings. Save the HA settings on UCM A and reboot UCM A. Ensure UCM A boots up normally. Figure 3: HA Settings on Primary UCM P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 11: Figure 4: Ha Settings On Secondary Ucm
Go to System Settings→HA page, ensure the HA function is enabled, “Switch” button is grey and only HA peer IP / peer MAC address options are available for configuration. The HA status should display as “Standby”. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 12: Figure 5: Ha Configured On Secondary Ucm
Figure 5: HA Configured on Secondary UCM Figure 6: HA Status on Secondary UCM P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 13: For Ucm With Ucmrc Plan
9. For UCM A which has station type “Primary”, configure custom domain name. Please refer to “Custom Domain Configuration” section below. Note: For UCMRC related settings, please refer to section “UCMRC Configurations”. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 14: Ucm Use Ucmrc Service
If UCM A already has custom domain name, this step can be skipped. Note: For UCMRC related settings, please refer to section “UCMRC Configurations”. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 15: Ha Configuration Parameters
This is the port used for communication between It is recommended to use default Heartbeat Port 0 - 65535 9527 the two UCM via heartbeat port. port. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... - Page 16 B is in standby role. After failover happens, UCM A’s station type configuration is still primary but it’s now in standby role and UCM B is in active role. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide...
- Page 17 This will force active and standby UCM to switch roles. It will trigger the standby UCM to take over and switch the active UCM to standby role. This should be used only when necessary, such as P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide...
- Page 18 After the above configurations, click on Save and follow the reboot prompt to reboot the device. Note: HA configuration requires the UCM to reboot. Please reboot the UCM during non-service hour to avoid service interruption. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide...
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Page 19: Ucmrc Configurations
Custom Domain Configuration For UCM with UCMRC service already, configure custom domain name for the primary UCM (station type “Primary”) and ensure this UCM uses custom domain name. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 20: Figure 9: Edit Device
After changing custom domain name, please notify UCM users the new public address for UCM. For more information about configuring custom domain name on GDMS, please refer to GDMS user manual. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 21: Verify Ha Settings
UCM, both UCM should show the same extensions and registration status. This indicates that the active UCM’s data has been synchronized to the standby UCM. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 22: Active/Standby Role In Ha
For example, if the active server has a core dump generated for a core service, FXO port failure or WAN/LAN port disconnection, with this detection and notification mechanism, the standby UCM can take over immediately without noticeable delay or service interruption. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 23: Standby Ucm: Periodic Heartbeat
This operation should be only used during firmware upgrade or the active UCM encounters issue that requires force switchover to be triggered manually. Figure 14: Force Switch P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 24: Firmware Upgrade
UCM. Then we can upgrade the standby UCM. This will ensure the active UCM is always working and providing PBX functions, so there is no service interruption during upgrading or switchover. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 25: Replacing Ucm In Ha
UCM B. Please note UCM C must have custom domain name configured on GDMS. 3. Turn off the power for UCM B. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 26: Ha Setup Without Ucmrc
7. After UCM C boots up, check and verify the HA status. UCM A should be active and UCM C should be standby. Note: HA configuration requires the UCM to reboot. Please reboot the UCM during non-service hour to avoid service interruption. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 27: Disabling Ha Setup
IP and go to system settings→HA page to disable HA. Save and reboot the UCM. After both UCM boot up, check the HA status and it should show HA as off. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 28: Cloud Im In Ha Setup
However, if the replacement UCM C has Cloud IM enabled before swapping, Cloud IM must be turned off on UCM C first. The replacement must be done when there is no previous Cloud IM service on UCM C. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 29: Using Ucmrc With Ha
3. The PBX providing service is the active UCM. However, GDMS will always assign the domain name for Remote Connect service based on the primary UCM as configured initially. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 30: Service Status
2. Log in via domain name. No matter whether failover happens, users could always use the domain name assigned from GDMS Remote Connect service, which is determined by the initially configured primary UCM. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 31: Failover During Call
Point-to-point calls such as audio call or audio meeting can be recovered after switchover. However, for calls using ring group, call queue and other call features and services, the call will not be automatically recovered. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 32: Data Sync
CDR, etc. 3. Every day at midnight, a full backup will be performed to ensure active and standby UCM always have the same data on daily basis. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 33: Backup And Restore
UCM first. UCM devices will reboot automatically. Once the UCM finishes booting up, the standby UCM will start synchronizing up data from the active UCM to restore the backup as well. P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide... -
Page 34: Maintenance
HA. According to the alerts, admin can further diagnose by checking the event time and logs with more details. Figure 16: System Alert Events HA log also shows all HA backup and failover logs. Figure 17: HA Logs P a g e UCM6300 Series/UCM6300 Audio Series: High Availability User Guide...