Grandstream Networks UCM6300 Series User Manual
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Also See for UCM6300 Series:
- Configuration manual (10 pages) ,
- High availability user manual (34 pages) ,
- User manual (14 pages)
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Table of Contents
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Summary of Contents for Grandstream Networks UCM6300 Series
- Page 1 Grandstream Networks, Inc. UCM6300 Series IP PBX RemoteConnect User Guide...
- Page 2 The latest electronic version of this user manual is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe, and other countries. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12...
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Page 3: Table Of Contents
UCM CDR ........................25 CDR for Remote Calls ..........................25 Remote Call Statistics ..........................26 CDR Stored in GDMS Cloud ........................26 Recordings Stored in GDMS Cloud ......................27 P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... - Page 4 Message Notification Settings ......................... 52 Email Notification Settings ........................54 SMS Notification Settings ........................56 View Alert Notice ............................. 58 CUSTOM LOGO ......................60 INTEGRATED CUSTOMER SERVICE SDK ..............61 P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12...
- Page 5 Figure 31: View UCM Devices on GDMS ....................34 Figure 32: Custom UCM Public Address on GDMS ................... 35 Figure 33: Personal URL ..........................35 Figure 34: Custom Domain ......................... 36 P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12...
- Page 6 Figure 61: Email Notification Settings ......................55 Figure 62: SMS Notification Settings ......................57 Figure 63: Alert Notice Interface ......................... 59 Figure 64: Custom Logo ..........................60 Figure 65 : Customer service SDK ......................61 P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12...
- Page 7 Table 2: UCM Statistics Report on GDM ..................... 43 Table 3: Message Notification Settings ....................... 53 Table 4: Email Notification Settings ......................55 Table 5: SMS Notification Settings ......................58 P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12...
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Page 8: Change Log
Added Recordings Stored in GDMS Cloud • Added Call Quality Statistics. [Call Quality Statistics] • Added SMS Notification. [SMS Notification Settings] Version 1.0.2.25 • This is the initial version P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 9: Introduction
INTRODUCTION Thank you for purchasing the UCM6301/UCM6302/UCM6304/UCM6308 IP PBX. The Grandstream UCM6300 series IP PBX is based on Asterisk 16 system. It provides powerful functions, friendly interface for remote management and easy-to-expand all-in-one communication solution to enterprises of all sizes. -
Page 10: Ucm Remoteconnect Subscription Plan
UCM remote reboot, upgrade, SIP extension sync-up Remote access to UCM web GUI • GDMS provides cloud storage service for UCM6300 series to back up configuration files and user data. • UCM statistics displayed in report and sent to system admin via email. -
Page 11: Prerequisite
PREREQUISITE The UCM RemoteConnect service on UCM6300 series must be used with Grandstream Device Management System (GDMS). Before the UCM is connected with GDMS, the RemoteConnect information displays as below on UCM6300 web GUI→Value-added Features→UCM RemoteConnect page. Figure 1: UCM RemoteConnect Page Before using the service, please log in your GDMS account. -
Page 12: Configuring Ucm Remoteconnect
Now log in UCM web GUI and go to Value-added Features → UCM RemoteConnect. The following plan details will be displayed with related configurations available in the web page. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 13: Sip Extension Sync-Up
SIP extension for their end devices. The setting “SIP Extension Sync” is under UCM web GUI → Value-added Services → UCM RemoteConnect → Plan Settings. By default, it is enabled. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 14: Figure 5: Ucm Remoteconnect - Sip Extension Sync
Figure 5: UCM RemoteConnect - SIP Extension Sync The SIP extensions synchronized up from UCM will be displayed on GDMS → VoIP Account → SIP Account. Figure 6: UCM SIP Extensions synchronized to GDMS P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 15: Media Nat Traversal Service
If “Media NAT Traversal Service” is enabled, the manual configurations for TURN servers and other NAT related settings on UCM will not take effect. If users wish to use manual configuration for NAT on UCM, please disable “Media NAT Traversal Service”. ---------------------------------------------------------------------------------------------------------- ---------------------------------- P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 16: Using Remoteconnect For Calls And Meetings
Figure 8: UCM RemoteConnect - Check UCM Public Address ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: The UCM public address can be defined on GDMS if user prefers to configure it to a different address for identification purpose. ----------------------------------------------------------------------------------------------------------------------------- --------------- P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 17: Using Gs Wave Web
GS Wave web, the user can host meeting, schedule meeting, access and manage contacts, make calls, transfer call and chat during call. The GS Wave web page is formed by adding “/gswave” to the UCM access page. For example: https://c074ad0axx8e.a.gdms.work/gswave/ P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 18: Figure 10: Ucm Login Page
Figure 10: UCM Login Page Figure 11: UCM GS Wave Login Page Here is the display after users log in UCM GS Wave web using the SIP extension number and SIP registration password. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 19: Using Wave App On Mobile Devices
Wave is a softphone app for Android and iOS system that can be used with UCM6300. After downloading and installing the Wave app, users can see the following interface when launching the app on the mobile device. Figure 13: Wave App Launched on Mobile Device P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 20: Joining Meeting Anonymously
(e.g., c074ad0axx8e.a.gdms.work), enter the Account name with the SIP extension number and password with the SIP registration password, and then click on “login”. Figure 15: Wave App – SIP Extension Login P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 21: Packet Loss Resistance Configurations
Packet Loss Retransmission: • NACK: Retransmit original packet • NACK+RTX: Retransmit packet with new RTP header. This option provides more accurate packet loss statistics compared to NACK. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 22: Ucm Cloud Backup
And in order to take a backup that will be stored on GDMS cloud, please follow the below steps: • Step 1: Select storage location as “GDMS Cloud Storage. • Step 2: Rename backup file in “File Name” as needed. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 23: Schedule Backup
Step 1: Go to UCM web GUI → Maintenance → Backup → Backup/Restore page. • Step 2: In the list for “Backups in GDMS Cloud Storage”, select the Config file you would like to restore, then click on the “Restore” button P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 24: Figure 20: Restore Backup File
Figure 20: Restore Backup File P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 25: Ucm Cdr
UCM6300 CDR can be accessed from UCM web GUI → CDR → CDR page. In “Call Type” field, click on “Remote Calls” to filter the page to display remote calls CDR. Figure 22: CDR for Remote Calls P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 26: Remote Call Statistics
Figure 23: CDR Statistics CDR Stored in GDMS Cloud UCM6300 series provide the service of automatically storing CDR data in the GDMS cloud, the related configuration can be found under the Value-added Features → UCM RemoteConnect → Plan Settings page, the option is called CDR Stored in GDMS Cloud, which is disabled by default, so please make sure to enable this service on the UCM in order to start storing the CDR data in GDMS. -
Page 27: Recordings Stored In Gdms Cloud
GDMS and use the CDR View Assistant tool to view it. Recordings Stored in GDMS Cloud UCM6300 series also provide the ability to store the recordings in GDMS Cloud under PBX Settings → Recordings Storage, by enabling the option GDMS Cloud Storage like shown below:... -
Page 28: Figure 25: Recordings Stored In Gdms Cloud
Figure 25: Recordings stored in GDMS Cloud P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 29: Ucm Concurrent Remote Calls
UCM. The concurrent remote calls can be viewed under UCM web GUI → Value-Added Features → UCM RemoteConnect → Statistics page. Figure 26: Concurrent Remote Calls P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 30: Configuring Peer Trunk With Remoteconnect
The public address and public TLS port of UCM B can be found under UCM B’s web GUI → Value-added Features → UCM RemoteConnect. Figure 27: Peer SIP Trunk Configuration P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 31: Figure 28: Peer Sip Trunk->Basic Settings
Transport: Figure 28: Peer SIP Trunk->Basic Settings 4. Under Advanced Settings, configure the following options for the SIP peer trunk: • Enabled Heartbeat Detection: Yes • ICE Support: Yes P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 32: Figure 29: Peer Sip Trunk - Advanced Settings
It is necessary to ensure that the opposite host has a public IP address assigned by GDMS and supports TLS. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 33: Managing Ucm On Gdms
Once the UCM is added GDMS, it will be assigned with an Open Beta Free Trial plan for UCM RemoteConnect service. Currently, only UCM6300 series devices are supported with GDMS. Below are the steps to follow in order to add an UCM63xx to the GDMS: •... -
Page 34: View Ucm Devices On Gdms
The UCM public address is for Wave web and Wave mobile app to log in using the SIP extension credentials. Users can also custom the public address for the enterprise to use. Here are the steps to customize UCM public address: P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 35: Figure 32: Custom Ucm Public Address On Gdms
UCM public address. Figure 33: Personal URL If “Custom Domain” is selected, the user can enter the full URL as custom server address, configure the private keys and certificate. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 36: Accessing Ucm Web Gui From Gdms
• Step 2: A new page will be opened and the UCM web UI login page will be loaded shortly. Users can log in with the UCM admin credentials. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 37: Figure 36: Ucm Login Page
There is no need to configure port forwarding on the router to make UCM available for remote access. However, in order for users to access the UCM via GDMS, the UCM must have Internet access available. ----------------------------------------------------------------------------------------------------------------------------- --------------- P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 38: Rebooting Ucm From Gdms
Reboot will happen between start time and end time period. Figure 39: GDMS Reboot Options • Step 3: Save the setting. Users can see all tasks for the devices in GDMS Task page. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 39: Upgrading Ucm Via Gdms
Step 2: In the Upgrade Firmware window, select whether to upgrade immediately or schedule the upgrade. If “Scheduled” is selected, enter the start time and end time. The UCM will be upgraded during this period. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 40: Cloud Storage And Backup
Users can filter the backup files by file type and can download the backup files. • If the storage space becomes low, users can delete the files no longer needed. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 41: Remotely Restore Configuration File
: Indicates that the recovery is successful, hover to view the last recovery time. : Indicates that the restoration failed, hover to view the time when the last operation was restored. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 42: View Statistics And Reports
If local storage or cloud storage usage exceeds 80%, it will be highlighted in red in the report. • If concurrent users exceeded 80% of the plan allowed max users, it will be highlighted in red in the report. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 43: View Statistics Report For The Past Month
This is the device cloud storage status. If the used storage exceeds 80%, it Cloud Storage will be highlighted in red. Total Calls The total number of calls on the day when the time was reported. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... - Page 44 As shown below: P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12...
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Page 45: Figure 49: View Ucm Device Statistics On Gdms
Figure 49: View UCM Device Statistics on GDMS P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 46: Configure Email To Receive Daily Ucm Report
Only part of UCMRC plans are supported for this, please refer to the plans description on the official website. • Administrators are now able to remotely detect the UCM bandwidth on GDMS. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 47: View Plan And Ucm Cloud Storage Status
Figure 52: View UCM Plan and Cloud Storage Status on GDMS When the plan expires, the user will receive email notification like below: P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 48: Cloud Im Service
Users could follow the steps below to activate this service: 1. Access GDMS page, click on “plan&service” in the upper right corner of the page and click "Services", once done, you can see UCM CloudIM. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 49: Figure 54: Package Service Page
Figure 55: Package application page 3. Click “Save” button to get the UCM CloudIM plan, after it the user can view CloudIM service domain name, service ID and Key. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 50: Figure 56 : Package Details Page
The user can go to UCM Web UI -> System Settings -> CloudIM interface and enter the CloudIM involved information in the blanks. The corresponding IM data are placed in the CloudIM external server. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 51: Figure 58 : Ucm Cloud Im Service Management Page
Note: If the UCM CloudIM plan expires, the Wave users cannot log in to the account. The chat data will also be deleted. Please renew the UCM CloudIM plan in time. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 52: Gdms Alert Management
There are three ways to notify users about alert notifications, this section will describe these three ways. Message Notification Settings manage message alert notification, under Alert page, please click P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 53: Figure 60: Message Notification Settings
The user can specify what to receive as an alert. The following alarm priority levels can be divided into: advanced: Alert details Account registration failed UCM cloud storage space is insufficient or full intermediate: Reset P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 54: Email Notification Settings
Hovering the mouse over the icon will display unread messages. Clicking on these messages will show more details about the alert. Email Notification Settings To manage email alert notification, under Alert page, please click on P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 55: Figure 61: Email Notification Settings
The user can specify what to receive as an alert. The following alarm priority levels can be divided into: Alert details advanced: Account registration failed UCM cloud storage space is insufficient or full P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 56: Sms Notification Settings
If the plan is not activated, then Alert notification will only be sent to the task creator. SMS Notification Settings Only UCM devices with SMS notification function send SMS notifications for alarms. To manage SMS alert notification, under Alert page, please click on P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 57: Figure 62: Sms Notification Settings
Figure 62: SMS Notification Settings P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 58: View Alert Notice
If the plan is not activated, then Alert notification will only be sent to the task creator. View Alert Notice The alert notice can be viewed under the Alert page. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 59: Figure 63: Alert Notice Interface
Option to access the "Device Diagnostics" page to diagnose the device. • Delete Alert: The user can delete the notification by selecting one or more items and clicking the "Delete" button. P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 60: Custom Logo
They are 64*64px (only ico format is supported), 256*256px, 80*80px, which applies for "UCM Login", "Reset Password", "Email Template", "Wave/Login", "Browser Tab" interface preview. Figure 64: Custom Logo P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12... -
Page 61: Integrated Customer Service Sdk
In order to configure Customer Service SDK, please go under Value-added Feature → UCM RemoteConnect → Integrated Customer Service SDK. Figure 65 : Customer service SDK P a g e UCM6300 Series: RemoteConnect User Guide Version 1.0.7.12...