Solving Printer Problems - Compaq Armada 4200 Reference Manual

Solving Printer Problems

Some common causes and solutions for printer problems are listed
in the following table.
Problem
Printer won't
turn on.
Printer won't
print.
Printer is offline.
Printer prints
garbled
information.
Printer Problems and Solutions
Possible Cause
The cables may not be
connected properly, or
the printer is
unplugged.
Printing device is not
selected.
Printer is not turned
on.
Printer is not online.
Printer driver for your
application is not
installed.
Printer that is set up
for a network is not
connected to the
network.
Printer cable is too
long, unshielded, or
defective.
Paper tray is empty.
Correct printer driver is
not installed.
Cable is not connected
properly.
Solution
Ensure that the cables are
properly connected and
that the AC Adapter is
connected to the electrical
outlet.
Select the printer in
Windows Printer Setup.
Turn on the printer.
Set the printer to online.
Double-click the Printers
icon on the Control Panel
on the Start menu.
Double-click Add Printer
and follow the instructions
on the screen.
Connect the printer to the
network.
Replace the cable.
Fill the paper tray with
paper. Set the printer to
online.
Double-click the Printers
icon on the Control Panel
on the Start menu. Follow
the instructions on the
screen.
Ensure that the printer
cable is connected properly
to the computer or Mobile
CD Expansion Unit (MCD).
Troubleshooting 15-15