Solving Printer Problems - Compaq XL240 Maintenance & Service Manual

Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356

Solving Printer Problems

If you experience problems printing, run a printer self-test. Refer to the documentation provided
with the printer for instructions. If the self-test fails, it is a printer-specific problem. Refer also to the
printing section of the application documentation.
Problem
Printer will not turn on.
Printer will not print.
Printer prints garbled
information.
P N M
RESARIO OTEBOOK AINTENANCE AND
Presario 1400 Series
Solving Printer Problems
Probable Cause
The signal cable may not be
connected properly, or the
printer is unplugged.
Printer is not turned on or is
offline.
The device drivers for the
application are not installed.
A Printer is set up for a
network, but is not
connected to that network.
Printer cable is too long,
unshielded, or defective.
Paper tray is empty.
Correct printer drivers are
not installed.
Cable is not connected
properly.
S G 1400 S
ERVICE UIDE ERIES
Solution
Ensure that the signal cable is
properly connected and that the
power cord is connected to the
electrical outlet.
Turn the printer on and set it to
online.
Refer to the printer documentation
to install the correct printer driver.
Connect the printer to the
network.
Replace the cable.
Fill the paper tray with paper and
set the printer to online.
Refer to the printer documentation
to install the correct printer driver.
Ensure that the printer signal
cable is properly connected to the
Notebook.
T 33
ROUBLESHOOTING