Solving Printer Problems - Compaq Armada 1100 Reference Manual

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Solving Printer Problems

Some common causes and solutions for printer problems are
listed in the following table.
Problem
Printer won't
turn on.
Printer won't print.
Printer is offline.
Printer prints
garbled
information.
If you experience problems printing, run a printer self-test. Refer
to the documentation provided with your printer for instructions.
If the self-test fails, it is a printer-specific problem. The printing
section of your application software documentation may also be
helpful.
11-14 Troubleshooting
Printer Problems and Solutions
Possible Cause
The cables may not be
connected properly, or the
printer is unplugged.
Printing device is not
selected.
Printer is not turned on.
Printer is not online.
Printer driver for your
application is not installed.
Printer that is set up for a
network is not connected
to the network.
Printer cable is too long,
unshielded, or defective.
Paper tray is empty.
Correct printer driver is
not installed.
Cable is not connected
properly.
Solution
Ensure that the cables are
properly connected and that
the AC Adapter is connected
to the electrical outlet.
Select the printer in Windows
Printer Setup.
Turn on the printer.
Set the printer to online.
Double-click the Printers icon
on the Control Panel on the
Start menu. Double-click Add
Printer and follow the
instructions on the screen.
Connect the printer to the
network.
Replace the cable.
Fill the paper tray with paper.
Set the printer to online.
Double-click the Printers icon
on the Control Panel on the
Start menu. Follow the
instructions on the screen.
Ensure that the printer cable
is connected properly to the
computer.