Contacting Customer Support And Returning Hardware; Contacting Customer Support; Return Procedure; Locating Component Serial Numbers - Juniper C Series Hardware Manual

Chapter 12
Contacting Customer Support and
Returning Hardware

Contacting Customer Support

Return Procedure

See the Juniper Networks Web site for complete customer service information:
http://www.juniper.net/support/guidelines.html
Topics in this chapter include:
Contacting Customer Support on page 71
Return Procedure on page 71
Locating Component Serial Numbers on page 72
Information You Might Need to Supply to JTAC on page 72
Tools and Parts Required on page 73
Returning Products for Repair or Replacement on page 73
For your convenience, we provide multiple options for requesting and receiving
technical support from the Juniper Networks Technical Assistance Center (JTAC):
By the Web using Juniper Networks, Inc. Case Manager:
https://www.juniper.net/cm/index.jsp
By telephone:
From the US, Canada, and Mexico at 1–888–314–JTAC
From all other locations at 408–745–9500
When you need to return a component, follow this procedure:
Determine the part number and serial number of the component. For instructions,
1.
see "Locating Component Serial Numbers" on page 72.
Obtain a Return Materials Authorization (RMA) number from the JTAC. See
2.
"Information You Might Need to Supply to JTAC" on page 72.
Contacting Customer Support
71