Packing Instructions For Returning A Chassis - Juniper C Series Hardware Manual

Tools and Parts Required
To remove components from the chassis or the chassis from a rack before you return
the chassis or components for repair or replacement, you need the following tools
and parts:
Returning Products for Repair or Replacement
In the event of a hardware failure, please contact Juniper Networks to obtain a Return
Material Authorization (RMA) number. This number is necessary to ensure proper
tracking and handling of returned material at the factory. Do not return any hardware
until you have received an RMA. Juniper Networks reserves the right to refuse
shipments that do not have an RMA. Refused shipments are returned to the shipper
via collect freight.

Packing Instructions for Returning a Chassis

If possible, use the original shipping crate, pallet, and packing materials in which the
chassis was originally shipped. If these materials are unavailable, use comparable
shipping material, or contact your Juniper Networks representative for information
on approved packaging material.
To pack the chassis for shipment:
1.
2.
3.
4.
5.
6.
Chapter 12: Contacting Customer Support and Returning Hardware
Mechanical lift, if available
3/8–inch wrench or nut driver
Electrostatic bag or antistatic mat
Electrostatic discharge (ESD) grounding device
Flat-blade ( ) screwdriver
Phillips (+) screwdrivers, numbers 1 and 2
Plastic boots or other protective cover for fiber-optic connectors
Wire cutters
Ground yourself by using an antistatic wrist strap or other device.
Issue the proper shutdown commands to halt your system.
Power the system down by pressing the PWR button.
Remove all cables from the chassis.
Remove the chassis from the rack.
Pack the chassis securely in a proper shipping container, covering the chassis
with an ESD bag and placing packing foam on top of and around the chassis.
Tools and Parts Required
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