Returning The Controller; Returning Wlc100 Wireless Lan Controllers; Contacting Customer Support To Obtain Return Materials Authorization For Wlc100 Wireless Lan Controllers - Juniper WLC Series Complete Hardware Manual

CHAPTER 8

Returning the Controller

Returning WLC100 Wireless LAN Controllers

Related
Documentation
Contacting Customer Support to Obtain Return Materials Authorization for WLC100
Wireless LAN Controllers
Copyright © 2013, Juniper Networks, Inc.
Returning WLC100 Wireless LAN Controllers on page 45
Contacting Customer Support to Obtain Return Materials Authorization for WLC100
Wireless LAN Controllers on page 45
Packing WLC100 Wireless LAN Controllers for Shipping on page 46
If you need to return a wireless LAN controller to Juniper Networks for repair or
replacement, follow this procedure:
Determine the serial number of the controller you want to return. The serial number
1.
ID label is pasted on the bottom panel of the controller chassis.
Obtain an RMA from JTAC as described in
2.
Return Materials Authorization for WLC100 Wireless LAN Controllers" on page
NOTE: Do not return any controller to Juniper Networks unless you have
first obtained an RMA. Juniper Networks reserves the right to refuse
shipments that do not have an RMA number. Refused shipments are
returned to the customer through collect freight.
Pack the controller for shipping as described in
3.
Controllers for Shipping" on page
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html .
WLC100 Wireless LAN Controller Hardware Overview on page 3
If you are returning a wireless LAN controller to Juniper Networks for repair or replacement,
obtain a Return Materials Authorization (RMA) from Juniper Networks Technical
Assistance Center (JTAC).
"Contacting Customer Support to Obtain
"Packing WLC100 Wireless LAN
46.
45.
45