Contacting Customer Support And Returning Hardware; Contacting Customer Support; Return Procedure; Locating Component Serial Numbers - Juniper C2000 Hardware Manual

Chapter 10
Contacting Customer Support and
Returning Hardware

Contacting Customer Support

Return Procedure

See the Juniper Networks Web site for complete customer service information:
http://www.juniper.net/support/guidelines.html
This chapter contains the following topics:
Contacting Customer Support
on page 53
Return Procedure

Locating Component Serial Numbers

Information You Might Need to Supply to JTAC

Tools and Parts Required

Returning Products for Repair or Replacement

For your convenience, we provide multiple options for requesting and receiving
technical support from the Juniper Networks Technical Assistance Center (JTAC):
By the Web using Juniper Networks, Inc. Case Manager:
https://www.juniper.net/cm/index.jsp
By telephone:
From the US, Canada, and Mexico at 1–888–314–JTAC
From all other locations at 408–745–9500
When you need to return a component, follow this procedure:
Determine the part number and serial number of the component. For instructions,
1.
see "Locating Component Serial Numbers" on page 54.
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on page 54
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Contacting Customer Support
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