Mercedes-Benz CLS Owner's Manual page 284

You can find more information on the regional
availability of eCall at: https://www.mercedes-
benz-mobile.com/extra/ecall/
Messages on the display
The following messages appear in the display:
SOS NOT READY: the ignition is not on or
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there is a malfunction with the emergency
call system . This does not necessarily indi‐
cate complete failure of the emergency call
system. Emergency calls call still be trans‐
mitted.
The display only refers to the vehicle and
does not take account of the availability of
mobile phone networks and the Mercedes-
Benz emergency call centre.
The functional readiness of the emergency
call system on the vehicle can be seen when
the SOS NOT READY display disappears once
the ignition is switched on.
G: The icon appears in the display during
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an active emergency call.
% If there is a malfunction in the Mercedes-
Benz emergency call system (e.g. a fault with
the speaker, microphone, airbag, SOS but‐
ton), a corresponding message appears in
the multifunction display of the instrument
cluster.
Triggering an automatic Mercedes‑Benz
emergency call
Requirements:
The ignition is switched on.
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The starter battery is sufficiently charged.
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The Mercedes‑Benz emergency call system trig‐
gers an emergency call automatically in the fol‐
lowing cases:
After activation of the restraint systems such
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as airbags or seat belt tensioners after an
accident
The emergency call has been made:
A voice connection is made to the
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Mercedes‑Benz emergency call centre.
A message with accident data is transmitted
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to the Mercedes‑Benz emergency call centre.
MBUX multimedia system 281
The Mercedes‑Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency services call cen‐
tres.
Under certain circumstances data is also
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transmitted in the voice channel to the
Mercedes‑Benz emergency call centre.
This allows measures for rescue, recovery or
towing to a Mercedes‑Benz Service Centre to
be initiated quickly.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
It is not possible to immediately end an auto‐
matic emergency call.
If the Mercedes‑Benz emergency call system
cannot connect to the Mercedes‑Benz emer‐
gency call centre, the emergency call is automat‐
ically sent to the public emergency services call
centre.
If no connection can be made to the public
emergency services, a corresponding message
appears in the display.