Mercedes-Benz CLS Owner's Manual page 278

Select Call.
#
After your agreement, or if the Mercedes
R
me connect service "Accident and Break‐
down Management" is active, the vehicle
data is transferred automatically
( page 272).
/
The Mercedes-Benz Customer Centre
R
takes your call and organises the break‐
down and accident assistance.
You may be charged for these services.
% Depending on the severity of the accident,
an automatic emergency call can be initi‐
ated. This has priority over all other active
calls.
% In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear after a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
have already received support, this prompt
can be ignored or declined.
% If you answer the prompt for support from
the Mercedes-Benz Customer Centre with
Later, the message will be hidden and
appear again later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be confirmed or declined. After being
declined, this will not be shown again.
Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
To arrange a service appointment: select
#
Call.
After your agreement, the vehicle data is
transferred and the Mercedes-Benz customer
MBUX multimedia system 275
centre takes your preferred appointment
date. The information is then sent to your
desired service outlet.
This will contact you to confirm the appoint‐
ment and if necessary consult about the
details.
% If you select Later after the service message
appears, the message is hidden and reap‐
pears at a later time.
Giving consent to data transfer during a
Mercedes me call
Requirements:
There is an active Mercedes me call via the
R
multimedia system or the me button in the
overhead control panel (
/
% The prompt to confirm data transfer does
not appear in all countries.
If the Accident and Breakdown Management
services are not activated on Mercedes me, the
Do you want to transmit vehicle data and the
vehicle's position to the Mercedes-Benz Cus-
tomer Centre in order to improve the process-
ing of your request? message is shown.
page 273).