GE OPTIMA MR360 Service Training page 86

The E-Reporting Tool is a web-based application that allows for better communication
between the customer and the GE service engineer. Communication is one-way with this tool
from the service engineer to the customer. When a Field Engineer (FE) or Online Engineer
(OLE) provides service at a customer site, the E-Reporting Tool is used to document issues
found or service performed. It is also used to provide recommendations for customer follow-
up, for example, suggesting that the customer improve room temperature. After the service
engineer has created a service report, the customer can view and print the report at any
time.
There are three types of reports in the E-Reporting Tool:
1) Emergency and Routine Service Report - (The Field Engineer primarily uses this page to
communicate to the customer any information from emergency or routine service calls.) This
report is created, for example, when an FE or OLE is called onsite to resolve an emergency
site issue and wants to maintain a log of the discussion that occurred between site
personnel and the engineer. The service engineer is also able to communicate with the
customer about work that was done after hours at that site.
2) Planned Maintenance Service Report - (The Field Engineer primarily uses this page to
communicate to the customer any PM information from planned maintenance service calls.)
An FE or OLE may create this report to communicate to site personnel about the details of
planned maintenance that was performed onsite by GE. The report could also contain any
site-related issues that the customer should correct or that GE needs to fix.
3) Predictive Maintenance Service Report - (The OnLine Center primarily uses this page to
communicate to the customer any information from predictive maintenance service calls.)
This report may be created by an FE or OLE when performing proactive work to remedy a
problem that will occur onsite if site conditions are not corrected. This may involve site-
related issues that could impact product performance. Examples include temperature and
humidity that is out of specification, or MCQA results that indicate a problem with site coils.
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