Error Code And Strings - Canon imageRUNNER ADVANCE C3330 Series Service Manual

No.8
Symptom: Initializing the CA certificate (CA-KEY) results in NG!
Cause: Initialization process of the CA certificate has completed abnormally.
Remedy: Initialize the HDD.
No.9
Symptom: When a communication test (COM-TEST) is repeatedly executed, an error occurs.
Cause: During communication conducted after execution of a COM-TEST, another COM-TEST was executed again.
Remedy: When repeatedly executing COM-TEST, execute COM-TEST at intervals of 5 minutes or more.

Error code and strings

The following error information is displayed on the communication error log details screen.
(Here, "server" means UGW.)
• The error information are displayed in the following form.
[*] [Character strings] [Functional classification (Method name)] [Error details provided by UGW]
NOTE:
"*" is added to the top of the error text in the case of an error in communication test (method name: getConfiguration or
communicationTest) only.
No. Code
1 0000 0000 SUSPEND: mode
changed.
2 0500 0003 SUSPEND: Communica-
tion test is not performed.
3 0xxx 0003 Server schedule is not
exist
4 0xxx 0003 Communication test is
not performed
5 84xx 0003 E-RDS switch is setted
OFF
6 8600 0002 Event Registration is
8600 0003 Failed
8600 0101
8600 0201
8600 0305
8600 0306
8600 0401
8600 0403
8600 0414
8600 0415
7 8700 0306 SRAM version unmatch! Improper value is written in at the head
8 8700 0306 SRAM AeRDS
version unmatch!
9 8xxx 0004 Operation is not suppor-
ted
10 8xxx 0101 Server response error
(NULL)
Character strings
Unmatched Operation Mode
Turning OFF and then ON the main
power of this machine while the com-
munication test had not been performed
although E-RDS is enabled.
Blank schedule data have been re-
ceived from UGW.
Communication test has not completed. Perform and complete a communication
A communication test has been attemp-
ted with the E-RDS switch being OFF.
Processing (event processing) within
the device has failed.
of the NVMEM domain (nonvolatile
memory domain) of E-RDS.
Improper value is written in at the head
of the NVMEM domain (nonvolatile
memory domain) of Ae-RDS.
Method which E-RDS is not supporting
attempted.
Communication with UGW has been
successful, but an error of some sort
has prevented UGW from responding.
When (Null) is displayed at the end of
the message, this indicates that there
has been an error in the HTTPS com-
munication method.
Cause
195
2. Technology
Remedy
Initialize the E-RDS setting (ERDS-
DAT).
Perform a communication test (COM-
TEST).
Perform and complete a communication
test (COM-TEST).
test (COM-TEST).
Set E-RDS switch (E-RDS) to 1, and
then perform a communication test
(COM-TEST).
Turn the device OFF/ ON. If the error
persists, replace the device system soft-
ware. (Upgrade)
Turn the device OFF/ ON.
Turn the device OFF/ ON.
Contact help desk
Perform and complete a communication
test (COM-TEST).