Group/Department Tab - Cisco Small Business Pro User Manual

Chapter 8 Taking Actions

Group/Department Tab

Figure 8-5 Group/Department Tab
The Group/Department tab presents the availability information of all members in the contact's
group. It shows which person is the manager, assistant or backup of the selected contact. It
allows you to call or send an instant message to any team member.
Notes
In order to display group information, the selected contact must be a CallConnector
Operator user.
The following information of the group members will be displayed:
Field
Availability Status
Location
Description
The current status of the group member. The value of this field
can be:
•
The contact is available.
•
The contact is away.
•
The contact is busy.
•
The contact is not available.
•
The status of the contact is unknown.
You can change the status of a group member in the Directory
window.
The current location of the group member. The value of this field
can be:
The contact is currently at home.
The contact is at work.
The contact is on the road.
The contact is on vacation.
The location of the contact is unknown.
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