Cisco Small Business Pro User Manual page 30

Chapter 2 Overview
The Call Queue window supports the following features:
Multiple Queues
Customized Queue
Properties
Customizable View
Progress Bar Display A progress bar displays the duration of the calls in the queues. Icons
Next Call
Answer Specific Call The operator can answer a specific call from the list of calls in the call
Recall Parked,
Transferred Calls
Busy and Unavailable The operator queue directory numbers are logged in or
Routing
Drag and Drop
2-10 CallConnector Operator
The system administrator can configure multiple incoming call queues for
the CallConnector operators. These are in addition to the pre-defined
Held, Parked and Transferred call queues.
For each queue, the administrator can specify the priority
level, timeout values, greeting text and the busy/unavailable routing.
Operators can customize the information fields to hide or display and
change the position and size of the fields in the Call Queues window.
change to indicate timed-out condition.
The longest waiting highest priority call can be answered from the
incoming call queues by a single button or key press.
queues.
The recall feature pickups and connects to the highest priority
longest waiting timed-out call from the Parked and Transferred queues.
forwarded based on the attendant's availability status.
Allows the operator to drag and drop calls to answer or transfer.