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Setting up Preferences
The following shortcut keys in the Action Bar cannot be changed:
Feature
Action Bar Tabs
Action Bar
Controls
Notes
1. The keys are not to be pressed together; for example, to use the Hotkeys
2. There is no discrimination between the right and left CTRL, ALT and
3. The keyboard shortcuts that are described in this section refer to the
To Assign/Reassign the Shortcut Keys
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Notes
1. All the keys have to be pressed together; for instance, if you want to
2. There is no discrimination between the right and left CTRL, ALT and
3. The keyboard shortcuts that are described in this section refer to the
User Guide 10-19
Shortcut Keys
Alt + letter
Alt + letter
to park a call, you need to first press CTRL then release it and then
press P.
SHIFT keys.
U.S. keyboard layout. Keys on other layouts might not correspond
exactly to the keys on a U.S. keyboard.
Open the Preferences dialog by clicking on Options/Preferences on the
main menu of the Cisco CallConnector Operator window.
On the left panel, select Keyboard/HotKeys. A list of features along with
their shortcuts will be displayed.
On the right panel, select the feature whose shortcut keys you want to
change. The selected entry will be highlighted.
Click on the Hotkey field. Press the shortcut key(s) from the keyboard.
The Hotkey field will be updated with the new key presses. To clear the
assignment, press Backspace. The Hotkey field will display "None".
Click Assign HotKey to change the shortcut key(s) assignment.
Repeat step 3 to 5 to change the hotkey assignment for other features.
Click OK or press Enter to save the changes.
assign Ctrl + C to Connect Selected Call, you have to press and release
Ctrl and C at the same time.
SHIFT keys.
Action
Each tab in the Action bar has a shortcut letter.
When you press Alt, these shortcut letters will
be displayed. Press a letter to move focus to
the associated tab.
Each function in the Action bar has a shortcut
letter. After you press Alt and move focus to an
action bar tab, the shortcut letters of all
controls in that tab will be displayed. Press a
letter to move focus to the corresponding
control.
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